Strategic IT Services Delivery Lead

General Dynamics Information Technology, Inc.; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a Technical Services Delivery Manager to drive NASA JPL initiatives, partnering with internal/external teams and leadership.

You will ensure operational discipline, customer satisfaction, and service delivery excellence in a fast-paced, multi-stream environment. The role emphasizes coordinating schedules, managing risks, and leading IT service delivery with a focus on innovation and compliant practices, including security and configuration

Qualifications

• Bachelor’s degree and 5+ years in deputy program or project management.
• Experience supporting NASA JPL environments and NASA mission needs.
• Excellent written, verbal, and presentation skills for diverse stakeholders.
• Experience mentoring or coordinating remote teams and performance management.
• Experience with schedule creation, milestones, metrics, and virtual training.

Responsibilities

• Support Program Manager to build trust with customers through high-quality execution.
• Coordinate tasks, schedules, risks, and deliverables across teams.
• Lead cross-functional teams and vendors, ensuring alignment with goals.
• Monitor regulatory compliance, change control, and program controls.

Skills

Program management

Stakeholder engagement

Communication skills

Team leadership

Schedule management

Education

Bachelor’s degree

Tools

ServiceNow

Job description

General Dynamics Information Technology, Inc. seeks a Technical Services Delivery Manager to drive NASA JPL initiatives, partnering with internal/external teams and leadership.

You will ensure operational discipline, customer satisfaction, and service delivery excellence in a fast-paced, multi-stream environment. The role emphasizes coordinating schedules, managing risks, and leading IT service delivery with a focus on innovation and compliant practices, including security and configuration