Strategic Dental Account Manager

Spectrum Killian; Santa Ana (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Career growth opportunities

Job summary

Spectrum Killian is seeking an Account Manager in California to nurture relationships with a select group of dental offices and ensure exceptional client satisfaction. You will drive growth through proactive communication and seamless case management.

You’ll collaborate across Customer Service, Production, Design, and Quality teams to deliver a Platinum Experience and report on account health using key metrics. If you’re relationship-driven and results-oriented, this is your opportunity.

Qualifications

• 2+ years of experience in account management, customer success, or client relations.
• High emotional intelligence and polished communication skills.
• Hands-on, gritty problem solver who takes ownership and follows through.
• Proactive and anticipatory—sees issues before they arise and acts quickly.
• Highly organized with the ability to manage many active accounts.

Responsibilities

• Serves as trusted partner and primary liaison for a portfolio of 50-75 dental offices and partners.
• Builds and maintains strong, long-term relationships that drive satisfaction, retention, and growth.
• Proactively engages with clients to anticipate needs and resolve issues end-to-end.
• Collaborates with Customer Service, Production, Design, and Quality teams for seamless service.
• Identifies opportunities to expand relationships and reactivate dormant accounts.
• Delivers a Platinum Experience with personalized, reliable support.
• Monitors key account performance metrics, including case volume and retention trends.
• Provides leadership feedback to drive service improvements and initiatives.
• Contributes to quarterly reviews and strategic planning discussions.

Skills

Account management

Customer relations

CRM proficiency

Communication skills

Problem solving

Tools

CRM systems

Microsoft Office

Job description

Spectrum Killian is seeking an Account Manager in California to nurture relationships with a select group of dental offices and ensure exceptional client satisfaction. You will drive growth through proactive communication and seamless case management.

You’ll collaborate across Customer Service, Production, Design, and Quality teams to deliver a Platinum Experience and report on account health using key metrics. If you’re relationship-driven and results-oriented, this is your opportunity.