Account Manager

SKDLA; Santa Ana (CA); On-site; USD 58,000 - 75,000; Full time

Job summary

Spectrum Killian in Santa Ana, CA is seeking a motivated Account Manager to nurture long-term relationships with a portfolio of 50–75 dental offices. You will drive satisfaction and growth through proactive communication, issue resolution, and strategic account development.

Collaborate across Customer Service, Production, Design, and Quality teams to deliver seamless case management and a Platinum Experience.

Qualifications

• 2+ years in account management or customer success.
• Strong communication, emotional intelligence, and client-relations skills.
• Ability to manage multiple accounts with attention to detail.

Responsibilities

• Serve as primary liaison for a portfolio of 50–75 dental offices.
• Build and maintain long-term relationships to drive retention and growth.
• Proactively address client needs and resolve issues from submission to completion.
• Collaborate with Customer Service, Production, Design, and Quality to ensure service.
• Identify opportunities to expand relationships through strategic account development.
• Provide a Platinum Experience with personalized, reliable support.
• Monitor key metrics like case volume and satisfaction.
• Contribute to quarterly business reviews and strategic planning.

Skills

Account management

Customer success

Relationship building

Communication skills

Problem solving

Organizational skills

Commercial instincts

Collaboration

Data-driven

CRM proficiency

Tools

CRM systems

Microsoft Office

Job description

Overview

At Spectrum Killian, we’re redefining excellence in restorative dentistry through craftsmanship, innovation, and trusted partnerships. We’re seeking a highly motivated, strong-willed Account Manager to build and nurture long-term relationships with a select group of valued clients. In this role, you’ll ensure exceptional customer satisfaction and drive growth through proactive communication, issue resolution, and strategic account development. You’ll anticipate client needs, resolve challenges, and collaborate across departments to deliver seamless case management and outstanding results. If you’re a relationship-driven professional who thrives on collaboration and delivering measurable impact, this is your opportunity to help shape the future of digital dentistry.

What You'll Be Responsible For

• Serves as a trusted partner and primary liaison for a portfolio of 50 to 75 key dental offices and partners.
• Builds and maintains strong, long-term relationships that drive satisfaction, retention, and business growth.
• Proactively engages with clients to anticipate needs, resolve issues, and ensure a seamless experience from case submission through completion.
• Collaborates cross-functionally with Customer Service, Production, Design, and Quality teams to deliver exceptional service and consistent communication.
• Identifies opportunities to expand existing relationships through strategic account development, reactivation of dormant accounts, and partnership with marketing and sales teams.
• Delivers a “Platinum Experience” by providing personalized, reliable support and representing the voice of the customer across the organization.
• Monitors and reports on key account performance metrics, including case volume, satisfaction, and retention trends.
• Provides insights and feedback to leadership to drive service enhancements and continuous improvement initiatives.
• Contributes to quarterly business reviews and strategic planning discussions to support company-wide goals.

Who We're Looking For

• 2+ years of experience in account management, customer success, or client relations; experience in the dental industry is a plus, but not necessary.
• High emotional intelligence and polished communication skills; professional, composed, and confident under pressure.
• Hands-on, gritty, scrappy problem solver who takes ownership and follows through
• Proactive and anticipatory-sees potential issues before they arise and acts quickly to resolve them.
• Highly organized, with the ability to manage many active accounts and competing priorities without losing detail.
• Strong commercial instincts; recognizes opportunities to grow revenue while balancing customer and business needs.
• Customer-centric mindset with a genuine passion for helping professionals succeed.
• Collaborative and adaptable, comfortable coordinating across Operations, Production, and Design teams to ensure seamless execution.
• Data-curious; uses metrics and insights to monitor account health, identify trends, and inform decisions.
• Strong understanding of dental terminology, products, and workflows, or the ability to learn technical concepts quickly.
• Demonstrated success in building and maintaining long-term client relationships with professionalism, empathy, and care.
• Proficient in CRM systems and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Compensation

The anticipated OTE for this role is $58,000-$75,000. Final compensation will be individually assessed and may differ based on a variety of factors such as your experience, qualifications, education, skill set, certifications, and other relevant considerations.

Equal opportunity

Spectrum Killian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.