Strategic Defense Account Lead: Global Client Delivery

Metro Supply Chain Holdings USA Inc

Lima (OH)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Metro Supply Chain Holdings USA Inc. in Lima, OH is seeking a Strategic Account Manager (Defense) to support the Vice-President Global Defense.

This role manages operations and client relationships with a large defense customer and liaises between customers and cross-functional internal teams to ensure timely delivery of solutions. The ideal candidate has 5–8 years in client/vendor relationship management, 3–5 years in manufacturing supply chain, and strong negotiation, analytical, and

Qualifications

Bachelor's degree required in a related field.
5-8 years' Client/Vendor Relationship Management experience.
3-5 years' experience in manufacturing supply chain environment.
Experience applying conflict resolution techniques to prevent and mitigate issues.
Experience working with ERP and WMS systems and with projects involving system integration.

Responsibilities

The duties and tasks supported by your role continuously improve with increased quality and fast speed to market.
Collaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments.
Work with operational leaders across the USA, UK & Canada.
Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies.
Provider leadership, coaching, and direction as it pertains to policies and procedures.
Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are delivered to the client.
Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services.
Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company.
Achieve objectives through collaboration and influencing rather than directives.
Travel to sites in Canada, US, and UK as required.