Strategic Account Manager (Defense)

Metro Supply Chain Holdings USA Inc; Lima (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Metro Supply Chain Holdings USA Inc. in Lima, OH is seeking a Strategic Account Manager (Defense) to support the Vice-President Global Defense.

This role manages operations and client relationships with a large defense customer and liaises between customers and cross-functional internal teams to ensure timely delivery of solutions. The ideal candidate has 5–8 years in client/vendor relationship management, 3–5 years in manufacturing supply chain, and strong negotiation, analytical, and

Qualifications

• Bachelor's degree required in a related field.
• 5-8 years' Client/Vendor Relationship Management experience.
• 3-5 years' experience in manufacturing supply chain environment.
• Experience applying conflict resolution techniques to prevent and mitigate issues.
• Experience working with ERP and WMS systems and with projects involving system integration.

Responsibilities

• The duties and tasks supported by your role continuously improve with increased quality and fast speed to market.
• Collaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments.
• Work with operational leaders across the USA, UK & Canada.
• Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies.
• Provider leadership, coaching, and direction as it pertains to policies and procedures.
• Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are delivered to the client.
• Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services.
• Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company.
• Achieve objectives through collaboration and influencing rather than directives.
• Travel to sites in Canada, US, and UK as required.

Skills

Client/vendor relationship management

Negotiation

Supply chain awareness

Conflict resolution

Cross-functional collaboration

Analytical thinking

Financial analysis

Team leadership

Education

Bachelor's degree in a related field

Tools

ERP systems

WMS systems

System integration projects

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Strategic Account Manager (Defense)

Lima, OH, US

7 days ago Requisition ID: 2144

Supporting the Vice-President Global Defense, the Strategic Account Manager will participate in the management of operations and client relationships with a large and strategic defense customer. This role will also involve liaising between customers and cross-function internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

RESPONSIBILITIES

- The duties and tasks supported by. your role continuously improve with increased quality and fast speed to market

- Collaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes.

- Ensure the timely and successful deliver of solutions according to customer needs and objectives.

- Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments.

- Work with operational leaders across the USA, UK & Canada.

- Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies.

- Provider leadership, coaching, and direction as it pertains to policies and procedures.

- Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are deliver to the client.

- Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services.

- Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company.

- Achieve objectives through collaboration and influencing rather than directives.

- Travel to sites in Canada, US, and UK as required.

SKILLS & Experience

- 5-8 years' Client/Vendor Relationship Management experience with strong negotiating skills

- 3-5 years' experience in manufacturing supply chain environment

- Experience applying conflict resolution techniques to prevent and mitigate issues.

- Experience working effectively and collaboratively with employees at all levels/areas of the organization.

- Strong business acumen and knowledge of business concepts, including strategy development and financial analysis.

- Experience working with ERP and WMS systems and with projects invovling system integration.

- Strong analytical and problem-solving skills.

- You align team members through clear articulation of direction and expectations.

- You deliver on accountabilities through a reasonable appropriation of time and resources.

- You apply critical thinking an analytical skills when problem solving.

- You utilize tools and processes effectively to support people and business operations.

- You can build professional business cases and present them to gain support and approval from internal and external stakeholders.

- Must be US Passport holder with the ability to maintain security clearance

- Prior military service preferred.

EDUCATION

- Bachelor's Degree in a related field

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Life and disability insurance
• Wellness programs to support your family’s well-being