Strategic Dealer Success & Enablement Lead

Capital One Group; Baltimore (MD); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Job summary

Capital One Group seeks a Dealer Success Manager to serve as a strategic consultant and customer-centric partner for auto dealers in the Baltimore, MD and Wilmington, DE metro areas. You will own adoption, training, and ROI conversations while coordinating with POD counterparts to drive Navigator Platform success.

The role involves extensive in-market visits up to 50% travel, deep product knowledge, and a focus on process improvement to support sales objectives and dealer value realization.

Qualifications

• High School diploma or equivalent
• 1 year of Process Management experience
• 1 year of Relationship Managementexperience
• Bachelor's degree preferred
• 2+ years of Process Management experience
• 2+ years of Relationship Management experience

Responsibilities

• Strategic POD partnership with ASM and POD team to align market strategies and achieve unified sales goals.
• Drive sales enablement and customer adoption for Navigator Platform, owning retention lifecycle.
• Provide subject matter expertise on processes and Navigator Platform during sales and post-sale phases.
• Conduct in-market dealership visits to foster relationships and enable customer success.

Skills

Process Management

Relationship Management

Sales Enablement

Education

Bachelors Degree

Job description

Capital One Group seeks a Dealer Success Manager to serve as a strategic consultant and customer-centric partner for auto dealers in the Baltimore, MD and Wilmington, DE metro areas. You will own adoption, training, and ROI conversations while coordinating with POD counterparts to drive Navigator Platform success.

The role involves extensive in-market visits up to 50% travel, deep product knowledge, and a focus on process improvement to support sales objectives and dealer value realization.