Strategic Dealer Relations Lead

Capital Credit Union; Green Bay (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Capital Credit Union is seeking a results-driven professional to manage its indirect lending relationships and grow the dealer network across the market area. You will serve as the primary liaison, deliver training, onboard new dealerships, and collaborate with lending leadership to drive loan growth and exceptional dealer service.

You will regularly visit dealers, monitor performance, and communicate rate changes and promotions.

Qualifications

• Two to four years of experience in financial services, lending, sales, or relationship management.
• Strong relationship-building, networking, and business development skills.
• Excellent verbal and written communication, including presentation and training abilities.
• Knowledge of consumer lending products and indirect lending programs preferred.
• Ability to analyze production reports, trends, and metrics and communicate findings.
• Ability to work independently, prioritize, and manage multiple relationships.
• Proficiency with Microsoft Office and lending software systems.
• Strong problem-solving and decision-making abilities.
• Professional appearance and demeanor with the ability to represent Capital Credit Union positively.
• Valid driver's license with satisfactory driving record.
• Ability to travel extensively throughout the service area.

Responsibilities

• Develops and maintains strong relationships with existing indirect lending partners and dealerships.
• Identifies and establishes relationships with prospective dealerships.
• Serves as the primary contact for dealership partners on programs, rates, promotions, and procedures.
• Provides ongoing training and support to dealership staff on processes and documentation.
• Assists with onboarding of new dealerships, including agreements and system setup.
• Collaborates with lending leadership to ensure efficient communication and issue resolution.
• Maintains regular dealer visitation schedules and conducts in-person meetings.
• Communicates rate changes, promotions, policies, and product enhancements to dealers.
• Monitors dealer production and market trends; provides reporting and recommendations.
• Develops dealer incentive programs and growth initiatives with lending leadership.
• Responds to dealer inquiries and resolves issues with high service levels.
• Represents the Credit Union at dealer events and industry functions.
• Keeps knowledge of indirect lending regulations and compliance.
• Partners with marketing to improve dealer communications and market presence.
• Provides feedback on dealer performance and opportunities.

Skills

Relationship building

Business development

Verbal and written communication

Training abilities

Microsoft Office

Lending software knowledge

Travel readiness

Driver's license

Tools

Lending software

Job description

Capital Credit Union is seeking a results-driven professional to manage its indirect lending relationships and grow the dealer network across the market area. You will serve as the primary liaison, deliver training, onboard new dealerships, and collaborate with lending leadership to drive loan growth and exceptional dealer service.

You will regularly visit dealers, monitor performance, and communicate rate changes and promotions.