Strategic Data & Insights Leader

United Way of Greater Knoxville; Knoxville (TN); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Health Savings Account

Paid leave

Life insurance

Disability insurance

Employee assistance program

Generous PTO

401K matching

Job summary

United Way of Greater Knoxville seeks a Data & Analytics Manager to translate data into actionable insights across departments. You will advise on data structures and reporting, build dashboards, and help leaders measure program outcomes.

This is a cross-functional, advisory role that strengthens data literacy and governance across the organization. Join a collaborative team driving data-informed decisions for community impact.

Qualifications

• Bachelor's degree in a relevant field such as data analytics, statistics, information systems, or public administration
• 5+ years of relevant experience
• Advanced Excel, Power Query, statistical analysis, and data modeling skills
• Working proficiency in a statistical analysis tool such as SPSS or Python
• Proficiency in a data visualization tool, such as Power BI or Tableau
• Familiarity with CRM or financial systems to advise on data structure and reporting
• Experience with a survey/analytics platform such as SurveyMonkey or Qualtrics
• Familiarity with mapping/GIS tool for community-level data visualization
• Strong knowledge of data management, quality assurance, and governance practices
• Ability to explain complex findings clearly, in writing and in person, to all kinds of audiences
• Strong project management skills, with a track record of managing several initiatives at once and moving data strategies from planning through implementation
• Comfort building relationships with departments, nonprofit and community partners, government agencies, and statewide forums

Responsibilities

• Turn data into insight. Do statistical analysis and modeling on department data to find patterns and trends that inform decisions.
• Build and maintain dashboards and visualizations that non-technical audiences can understand.
• Look for ways to streamline or automate recurring reports.
• Advise on data governance and architecture. Review existing data models and recommend improvements that improve accuracy, consistency, and security.
• Advise departments and the Executive Leadership Team on data standards and best practices.
• Connect departments. Be a thought partner to Directors and Managers.
• Work with Finance, Advancement, and Impact teams to ensure metrics, definitions, and reporting formats align across systems.
• Support compliance and quality. Monitor programmatic compliance with federal, state, and grant-specific requirements.
• Advise on CQI practices, and create guidance and training tools for departments and subcontracted entities.
• Measure and report impact. Write outcome and impact reports for leadership and the Board.
• Build data literacy. Teach staff how to access, interpret, and use reports and dashboards.

Skills

Advanced Excel

Power Query

Statistical analysis

Data modeling

Python

SPSS

Power BI

Tableau

CRM systems

GIS mapping

Education

Bachelor's degree in data analytics or related field

Tools

Microsoft Dynamics

Blackbaud Financial Edge

Raiser's Edge

SurveyMonkey

Qualtrics

ESRI/ArcGIS

Job description

United Way of Greater Knoxville seeks a Data & Analytics Manager to translate data into actionable insights across departments. You will advise on data structures and reporting, build dashboards, and help leaders measure program outcomes.

This is a cross-functional, advisory role that strengthens data literacy and governance across the organization. Join a collaborative team driving data-informed decisions for community impact.