Data & Analytics Manager

United Way of Greater Knoxville; Knoxville (TN); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Health Savings Account

Paid leave

Life insurance

Disability insurance

Employee assistance program

Generous PTO

401K matching

Job summary

United Way of Greater Knoxville seeks a Data & Analytics Manager to translate data into actionable insights across departments. You will advise on data structures and reporting, build dashboards, and help leaders measure program outcomes.

This is a cross-functional, advisory role that strengthens data literacy and governance across the organization. Join a collaborative team driving data-informed decisions for community impact.

Qualifications

• Bachelor's degree in a relevant field such as data analytics, statistics, information systems, or public administration
• 5+ years of relevant experience
• Advanced Excel, Power Query, statistical analysis, and data modeling skills
• Working proficiency in a statistical analysis tool such as SPSS or Python
• Proficiency in a data visualization tool, such as Power BI or Tableau
• Familiarity with CRM or financial systems to advise on data structure and reporting
• Experience with a survey/analytics platform such as SurveyMonkey or Qualtrics
• Familiarity with mapping/GIS tool for community-level data visualization
• Strong knowledge of data management, quality assurance, and governance practices
• Ability to explain complex findings clearly, in writing and in person, to all kinds of audiences
• Strong project management skills, with a track record of managing several initiatives at once and moving data strategies from planning through implementation
• Comfort building relationships with departments, nonprofit and community partners, government agencies, and statewide forums

Responsibilities

• Turn data into insight. Do statistical analysis and modeling on department data to find patterns and trends that inform decisions.
• Build and maintain dashboards and visualizations that non-technical audiences can understand.
• Look for ways to streamline or automate recurring reports.
• Advise on data governance and architecture. Review existing data models and recommend improvements that improve accuracy, consistency, and security.
• Advise departments and the Executive Leadership Team on data standards and best practices.
• Connect departments. Be a thought partner to Directors and Managers.
• Work with Finance, Advancement, and Impact teams to ensure metrics, definitions, and reporting formats align across systems.
• Support compliance and quality. Monitor programmatic compliance with federal, state, and grant-specific requirements.
• Advise on CQI practices, and create guidance and training tools for departments and subcontracted entities.
• Measure and report impact. Write outcome and impact reports for leadership and the Board.
• Build data literacy. Teach staff how to access, interpret, and use reports and dashboards.

Skills

Advanced Excel

Power Query

Statistical analysis

Data modeling

Python

SPSS

Power BI

Tableau

CRM systems

GIS mapping

Education

Bachelor's degree in data analytics or related field

Tools

Microsoft Dynamics

Blackbaud Financial Edge

Raiser's Edge

SurveyMonkey

Qualtrics

ESRI/ArcGIS

Job description

The Data & Analytics Manager is an internal advisor and integrator who helps United Way of Greater Knoxville (UWGK) departments get more value from their data. This role performs statistical analysis, modeling, and visualization on data that departments have already collected, identifying patterns and trends that inform decision-making, and advises on data structure, quality, and reporting practices across the organization. The Data & Analytics Manager partners closely with Directors and Program Managers, builds organizational data literacy, and helps connect data practices across departments and systems. Will adhere to UWGK principles and philosophy.

Description

Start your journey here:

The United Way of Greater Knoxville (UWGK) is part of a global organization that directly impacts our local communities. We are committed to fostering a collaborative culture where every team member feels valued, respected, and empowered to contribute. Our work is rooted in making a meaningful impact, changing lives, and embracing the strengths of our community. YOU are an essential part of making our mission a reality. Join a team of great people, collaborate on meaningful work, and serve the communities you call home while you do it.

About the role

Do you like finding the story in a dataset, and then helping people act on it? As our Data & Analytics Manager, you'll be UWGK's in-house data advisor. You won't own anyone's systems. Instead, you'll work across every department to get more value from the data we already collect.

You'll run analyses, build dashboards, and help Directors and Program Managers decide what to measure and why. You'll also strengthen how data moves between our systems and help staff across the organization get comfortable using it. Your work will shape reports for leadership, our Board, and our funders, and it will help show how UWGK changes lives in Greater Knoxville.

What you'll do

Turn data into insight. Do statistical analysis and modeling on department data to find patterns and trends that inform decisions. Build and maintain dashboards and visualizations that non-technical audiences can understand. Look for ways to streamline or automate recurring reports.

Advise on data governance and architecture. Review existing data models and recommend improvements (conceptual, logical, and physical, including entity-relationship diagrams) that improve accuracy, consistency, and security. Advise departments and the Executive Leadership Team on data standards and best practices.

Connect departments. Be a thought partner to Directors and Managers. Work with Finance, Advancement, and Impact teams to ensure metrics, definitions, and reporting formats align across systems.

Support compliance and quality. Monitor programmatic compliance with federal, state, and grant-specific requirements. Advise on continuous quality improvement (CQI) practices, and create guidance and training tools for departments, Primary Partners, and subcontracted entities.

Measure and report impact. Work with Grant Administration, Finance, and Impact teams on grantor and external reporting. Combine internal and external data sources to better understand community needs and program performance. Write outcome and impact reports for leadership and the Board.

Build data literacy. Teach staff how to access, interpret, and use reports and dashboards. Represent UWGK's data practices at peer-learning sessions and external convenings.

What we offer

Health and Wellness Benefits
Inclusive Medical, Dental, and Vision Insurance
Health and Dependent Care Flexible Spending Accounts, Health Savings Account
Paid Family and Medical Leave, Life Insurance, and Disability Insurance
Employee Assistance Program with free and confidential assessments, counseling referrals, and more
Generous Paid Time Off, including additional days for volunteer work and paid holidays
Matching 401K plan

How we think:

Our human capital is our most valuable asset. The collective sum of individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees bring to their work represents a significant part of our culture, reputation, and the organization's achievements.

When you join UWGK, you become a trusted advisor, collaborating with colleagues and community stakeholders to deliver actionable insights that drive meaningful, sustainable outcomes.

As a Thriving United Way, we are broadening our scope to include system-level work in Community Schools, Early Education, Economic Mobility, and Healthy Communities. We will continue to act as a nonprofit funder and supporter, but we will also advocate on a larger scale to create lasting, systemic change in our community.

Compensation

To model equitable hiring practices, UWGK strives to provide a reasonable compensation range for this role. This range includes factors such as skill set level, experience, training, licensure, and certifications. To support merit-based performance, UWGK typically does not hire individuals at or near the top of the pay range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,000-$76,000/year.

As an equal opportunity employer, we want to empower all our teammates to succeed and grow. Please let us know if you require accommodation at any point during the recruitment process. We will be happy to assist.

UWGK participates in E-Verify. After a job offer is accepted, UWGK will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new hire's Form I-9 to confirm authorization to work in the United States. UWGK does not use E-Verify to pre-screen applicants and will not take adverse action against an employee because of a Tentative Nonconfirmation (TNC) while the employee is contesting it. For more information, visit e-verify.gov.

Requirements

What you'll bring

Required:

• Bachelor's degree in a relevant field such as data analytics, statistics, information systems, or public administration
• 5+ years of relevant experience
• Advanced Excel, Power Query, statistical analysis, and data modeling skills
• Working proficiency in a statistical analysis tool such as SPSS or Python
• Proficiency in a data visualization tool, such as Power BI or Tableau
• Enough familiarity with CRM or financial systems (Microsoft Dynamics, Blackbaud Financial Edge, or Raiser's Edge) to advise on data structure and reporting
• Experience with a survey/analytics platform, such as SurveyMonkey or Qualtrics
• Familiarity with a mapping/GIS tool, such as ESRI/ArcGIS, for community-level data visualization
• Strong knowledge of data management, quality assurance, and governance practices
• The ability to explain complex findings clearly, in writing and in person, to all kinds of audiences
• Strong project management skills, with a track record of managing several initiatives at once and moving data strategies from planning through implementation
• Comfort building relationships with departments, nonprofit and community partners, government agencies, and statewide forums

Nice to have:

• Master's degree in a relevant field

Also good to know: This role involves occasional local and regional travel to partner sites, community events, and meetings, so you'll need reliable transportation.