Strategic Cybersecurity Client Partner | Remote-Friendly

Coalfire; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work model

Job summary

Coalfire seeks a Client Partner to own strategic accounts, drive renewal and growth, and serve as a trusted cybersecurity advisor. You will manage relationships with executive sponsors, expand service lines, and collaborate with sales to meet revenue targets while ensuring delivery quality.

You will partner with cross-functional teams to align Coalfire's cybersecurity offerings with client business goals, manage escalations, and coach account teams to success. Flexible work options available.

Qualifications

• Proven experience owning strategic client relationships and serving as a trusted advisor to senior stakeholders.
• Strong ability to connect client needs to account strategy, retention, revenue growth, and long-term value.
• Excellent executive communication skills and comfort with renewals and pricing considerations.

Responsibilities

• Own strategy, health, and performance of strategic accounts; align priorities with renewal milestones and growth opportunities.
• Build multi-threaded relationships across client organizations, including executives and technical stakeholders.
• Develop and maintain strategic account plans linking Coalfire services to client needs and cybersecurity goals.
• Lead account planning sessions, business reviews, and quarterly briefings with measurable outcomes.
• Manage renewal strategy with Renewal Specialists and Account Executive to ensure timely commercial decisions.
• Identify opportunities to expand into new buying centers and service lines by linking opportunities to client value.
• Collaborate with sales on expansion strategy while maintaining a single client narrative.
• Monitor revenue growth, retention, margin, and delivery economics across engagements.
• Escalate client, delivery, and commercial issues with clear communication and path to resolution.
• Coordinate with project managers and delivery teams to ensure commitments are realistic and on track.
• Support onboarding, transitions, and closeout with lessons learned and ongoing support expectations.

Skills

Strategic accounts

Executive relationships

Renewals & upsell

Cross-functional

Cybersecurity knowledge

Job description

Coalfire seeks a Client Partner to own strategic accounts, drive renewal and growth, and serve as a trusted cybersecurity advisor. You will manage relationships with executive sponsors, expand service lines, and collaborate with sales to meet revenue targets while ensuring delivery quality.

You will partner with cross-functional teams to align Coalfire's cybersecurity offerings with client business goals, manage escalations, and coach account teams to success. Flexible work options available.