Strategic CX Manager for AI-Driven Enterprise Growth

Maven AGI, Inc.; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA plan

Unlimited vacation

Parental leave

Free lunches

Onsite gym

Commuter benefits

Home office stipend

Education stipend

Equity

Job summary

Maven AGI, Inc. is seeking a Customer Experience Manager (CXM) – Strategic to build long-term relationships with Strategic clients, ensuring onboarding and driving adoption of AI solutions that enhance human agents.

You will champion quality responses and collaborate with Product, Engineering, Solutions, and GTM teams to shape CX in AI-driven environments. In this role, you will lead onboarding engagements, expand usage across teams, and advise on AI best practices to optimize both human and

Qualifications

• 7+ years of experience in customer success, account management, or CX leadership.
• Experience with SaaS or AI-enabled platforms and Fortune 100 clients.
• Experience with AI quality, prompt tuning, or data workflows.
• Excellent communication and relationship-building skills.
• Customer-first mindset with a passion for ethical, human-centric AI.
• Comfort in fast-paced, early-stage environments.

Responsibilities

• Build and maintain trusted relationships with Strategic customers, ensuring they see value from Maven’s platform and AI copilots.
• Lead onboarding engagements that are efficient, data-informed, and customized to complex enterprise workflows.
• Partner with customers to drive adoption and expansion into new teams or use cases.
• Act as a strategic advisor on AI best practices to optimize human and AI-generated responses.
• Collect and analyze usage data to guide continuous improvement.
• Collaborate with Solutions/Implementation, Product, and Engineering to translate customer needs into product outcomes.

Skills

Strategic relationship management

SaaS customer success

Enterprise account management

AI/LLM familiarity

Cross-functional collaboration

Excellent communication

Tools

Salesforce

Job description

Maven AGI, Inc. is seeking a Customer Experience Manager (CXM) – Strategic to build long-term relationships with Strategic clients, ensuring onboarding and driving adoption of AI solutions that enhance human agents.

You will champion quality responses and collaborate with Product, Engineering, Solutions, and GTM teams to shape CX in AI-driven environments. In this role, you will lead onboarding engagements, expand usage across teams, and advise on AI best practices to optimize both human and