Strategic Customs Account Manager

Jobtailor; Columbia (SC); On-site; USD 85,000 - 125,000; Full time

Job summary

Jobtailor is seeking a Client Care Team Lead in Columbia, SC, to oversee day-to-day operations of a client care team and provide hands-on leadership. A CCS designation with 5+ years in customs brokerage is required, with preferred active or planned licensure as a Customs Broker.

Strong knowledge of HTS, PGA, and CBP regulations is essential. You will coach staff, manage schedules, support onboarding and training, and act as the primary escalation point for client issues, including after-hours

Qualifications

• Certified CCS designation required.
• 5+ years in customs brokerage or related operations.
• Licensed Customs Broker preferred or to obtain within 18 months.
• Advanced knowledge of U.S. Customs regulations and HTS classifications.
• Familiar with EDI and AI-enabled tools in operations.
• Strong analytical, communication, and leadership skills.

Responsibilities

• Oversee day-to-day activities of a client care team.
• Provide hands-on leadership, coaching, mentoring, and team development.
• Create and manage work schedules for coverage and workloads.
• Identify training needs and execute training plans.
• Serve as primary escalation point for client issues.
• Ensure import/export transactions comply with CBP and PGA.

Skills

Analytical Skills

Problem-Solving

Conflict-Resolution

Written Communication

Verbal Communication

Leadership

Team Building

Attention to detail

Education

Certified Customs Specialist (CCS)

Licensed Customs Broker (Preferred)

Tools

Microsoft Office

Outlook

Word

Excel

Copilot

Customs Brokerage Software Systems

EDI Familiarity

Job description

Jobtailor is seeking a Client Care Team Lead in Columbia, SC, to oversee day-to-day operations of a client care team and provide hands-on leadership. A CCS designation with 5+ years in customs brokerage is required, with preferred active or planned licensure as a Customs Broker.

Strong knowledge of HTS, PGA, and CBP regulations is essential. You will coach staff, manage schedules, support onboarding and training, and act as the primary escalation point for client issues, including after-hours