Customer Value Manager

Tekion Corporation; Northern (KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Unlimited PTO

Parental leave

Stock options

Free snacks and beverages

Job summary

Tekion Corporation seeks a Customer Value Manager to own strategic customer relationships within the Customer Value Services organization. You will drive Customer Value Plans, conduct outcome-focused reviews, and partner with CVAs and VVMs to ensure measurable value across dealership accounts.

You will collaborate with Sales, Product, and Support to expand value, renewals, and ongoing success while traveling up to 50% to dealer sites and events.

Qualifications

• Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred.
• 3–5 years in customer value, account management, or SaaS consulting.
• Experience managing executive relationships with dealer principals or senior stakeholders.
• Strong analytical skills translating data into value narratives.
• Experience forecasting account health, renewal risk, or expansion across a portfolio.
• Experience cross-functionally with Sales, Product, Support, Enablement, or similar teams.
• Familiarity with CRM platforms such as Salesforce preferred.
• Familiarity with BI tools such as Tableau, Looker, or Power BI preferred.
• Automotive industry experience preferred.
• Ability and willingness to travel up to 50% for dealership visits and events.

Responsibilities

• Own the customer relationship across assigned dealership accounts.
• Develop and execute a Customer Value Plan for every account in the portfolio.
• Lead regular Value Reviews with outcome-focused conversations.
• Interpret Dealer Maturity Model positioning and product adoption data to shape strategy.
• Translate platform usage and maturity progress into a compelling value narrative.
• Maintain visibility into portfolio health and renewal readiness.
• Identify and surface expansion opportunities with Sales.
• Represent the voice of the customer internally to drive improvements.
• Coordinate with cross-functional teams to remove blockers and improve outcomes.
• Travel to dealership sites and events as needed.

Skills

Executive relationships

Value-focused conversations

Analytical mindset

Cross-functional collaboration

SaaS experience

Education

Bachelor’s degree

Tools

Salesforce

Tableau

Looker

Power BI

Job description

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Introduction:

The Customer Value Manager is the primary owner of the customer relationship and long-term success of assigned dealership accounts within Tekion’s Customer Value Services organization. This is not a support role with a retention overlay. It is a strategic value leadership role responsible for understanding each dealer’s business goals, connecting those goals to measurable outcomes within the Tekion platform, and ensuring value is visible, documented, and expanding over time.

The Customer Value Manager serves as the strategic quarterback for every account in the portfolio. This role leads the ongoing customer relationship across operational and executive stakeholders, owns the Customer Value Plan (CVP) for each account, drives outcome-focused Value Reviews, maintains visibility into portfolio health and risk, and helps ensure renewals and expansion opportunities are supported by a clear, data-backed value narrative. The Customer Value Manager partners closely with Customer Value Architects, who provide product expertise and maturity diagnostics, and with Virtual Value Managers, who help support account activity between strategic touchpoints. Together, these roles help close the gap between what a dealer purchased and the value they are actually realizing.

Key Roles and Responsibilities:

Own the customer relationship across assigned dealership accounts, building and maintaining trusted relationships with operational contacts, general managers, dealer principals, and other key stakeholders

Develop, maintain, and execute a Customer Value Plan for every account in the portfolio, ensuring plans remain current, actionable, and aligned to dealer priorities and business outcomes

Lead regular Value Reviews that replace traditional QBRs with structured, outcome-focused conversations grounded in dealer performance, platform adoption, operational progress, and realized value

Partner with Customer Value Architects (CVAs) to interpret Dealer Maturity Model (DMM) positioning, product adoption data, workflow maturity, and module utilization in order to shape account strategy and identify value gaps

Translate platform usage, operational performance, and maturity progress into a compelling value narrative that helps customers understand where they are realizing value and where additional opportunity exists

Maintain visibility into portfolio health through active management of account health indicators, maturity assessments, customer risks, renewal status, and expansion potential

Forecast renewal readiness across the portfolio, ensuring each renewal is anticipated, supported by documented evidence of realized value, and aligned with Sales-led execution

Identify and surface expansion opportunities in partnership with Sales by understanding customer needs, value realization progress, operational gaps, and growth potential across accounts

Represent the voice of the customer internally by escalating risks, highlighting friction points, advocating for improvements, and informing internal priorities that improve customer outcomes

Partner with Virtual Value Managers (VVMs) to ensure account documentation, operational support activity, weekly account digests, and proactive dealer touchpoints help reinforce broader customer strategy

Ensure Customer Value Plan documentation, account records, and customer interaction history remain current, accurate, and useful for internal alignment and execution

Monitor customer progress against agreed goals and maturity milestones, helping dealers move forward in a structured way across the Tekion Dealer Maturity Model

Coordinate cross-functionally with Sales, Product, Support, Enablement, Implementations, and other internal teams as needed to remove blockers, align account strategy, and improve customer outcomes

Operate effectively in a high-growth environment where portfolio size, segment design, account structures, and team configurations may evolve over time

Travel to dealership sites and customer engagement events as needed to strengthen relationships, support value conversations, and improve understanding of dealer operations

Support broader Customer Value Services goals by improving retention readiness, expansion visibility, customer trust, and measurable value realization across the portfolio

Basic Qualifications:

Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred; equivalent relevant experience accepted in lieu of degree

3–5 years of experience in customer value, account management, client-facing consulting, or a related customer-facing role in a SaaS environment

Demonstrated ability to manage executive relationships and lead value-focused conversations with dealer principals, general managers, or comparable senior customer stakeholders

Strong analytical instincts, including the ability to review performance data, adoption trends, and operational signals and translate them into a compelling customer value narrative

Experience developing account plans, success plans, value plans, or comparable structured customer engagement strategies preferred

Experience forecasting account health, renewal risk, or expansion opportunity across a portfolio preferred

Experience collaborating cross-functionally with Sales, Product, Support, Enablement, or similar internal teams to improve customer outcomes

Familiarity with CRM platforms such as Salesforce preferred

Familiarity with business intelligence and reporting tools such as Tableau, Looker, or Power BI preferred

Automotive industry experience or familiarity with dealership operations strongly preferred

Ability and willingness to travel up to 50% for dealership visits, onsite engagement, and customer events

Strong written and verbal communication skills, including the ability to lead executive conversations and prepare clear internal account context

Ability to operate effectively in a fast‑paced, high‑growth environment with shifting priorities, portfolio needs, and organizational structures

Competitive compensation and generous stock options

100% employer‑paid top‑of‑the‑line medical, dental and vision coverage

Great benefits including unlimited PTO, parental leave and free snacks and beverages

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

Be part of an early stage, hyper‑growth start‑up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home‑grown and built ground‑up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here .

Compensation

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

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