Strategic Customer Support Specialist – Manufacturing

ASSA ABLOY; New Haven (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays

Job-protected leave

Medical, dental, vision, life

Health savings account

401(k) with match

Supplemental life insurance

Disability benefits

Job summary

ASSA ABLOY in New Haven, CT is hiring a Customer Service Support Specialist to serve as the external liaison with distributors, wholesale channels, architects, door security sales and contractors. You will provide front‑line support, follow up and assist with resolutions ensuring the success and satisfaction of our customers.

This on-site role reports to the Customer Service Manager and offers a salary of $70,000–$80,000 per year, plus comprehensive benefits and opportunities for professional

Qualifications

• 5+ years of customer service experience in a manufacturing environment
• Bachelor’s degree preferred
• Strong analytical and problem-solving skills
• Excellent written communication for high-volume email/chat
• Proficient with Outlook, Excel, Word; JDE a plus

Responsibilities

• Provide guidance and support to customers within assigned territories
• Research and respond to inquiries on pricing, order status, product availability, and shipping
• Process Customer Complaint Forms (CCFs) and Return Goods Authorizations (RGAs) within 24 hours
• Resolve Delivery Order Number inquiries per the five-day policy
• Utilize the CRM system as applicable
• Collaborate with order processors to reduce RGAs and credits
• Maintain current knowledge of products and participate in training
• Demonstrate professionalism and adhere to the Code of Conduct

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Analytical skills

Education

Bachelor's degree preferred

Tools

JDE

Outlook

Excel

Word

Job description

ASSA ABLOY in New Haven, CT is hiring a Customer Service Support Specialist to serve as the external liaison with distributors, wholesale channels, architects, door security sales and contractors. You will provide front‑line support, follow up and assist with resolutions ensuring the success and satisfaction of our customers.

This on-site role reports to the Customer Service Manager and offers a salary of $70,000–$80,000 per year, plus comprehensive benefits and opportunities for professional