Customer Service & Support Specialist - Manufacturing

Record; New Haven (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays

Medical, dental, vision

401(k) plan with employer matching

Life insurance

Disability benefits

Employee discounts

Job summary

ASSA ABLOY is seeking a Customer Service Support Specialist to act as an external liaison with distributors, wholesale channels, architects, and contractors in the New Haven, CT area. You will manage front-line support, follow up on inquiries, and coordinate with order entry, shipping, and finance to resolve issues quickly.

The role requires 5+ years in customer service within manufacturing, strong problem solving, and excellent communication.

Qualifications

• Minimum of 5+ years of customer service experience in a manufacturing environment or equivalent.
• Bachelor’s degree preferred.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Provide guidance and support to customers within assigned territories and assist outside territories as needed.
• Research inquiries related to pricing, order status, product availability, and shipping details.
• Process CCFs and RGAs within 24 hours to ensure replacement product is shipped within five days.
• Resolve DON inquiries per the five-day policy and maintain CRM data accuracy.
• Collaborate with internal teams to reduce RGAs and credits from internal errors.

Skills

Customer service experience

Analytical skills

Interpersonal communication

Written communication

MS Office

JDE

Education

Bachelor’s degree

Tools

JDE

Job description

ASSA ABLOY is seeking a Customer Service Support Specialist to act as an external liaison with distributors, wholesale channels, architects, and contractors in the New Haven, CT area. You will manage front-line support, follow up on inquiries, and coordinate with order entry, shipping, and finance to resolve issues quickly.

The role requires 5+ years in customer service within manufacturing, strong problem solving, and excellent communication.