Senior Customer Service & Support Specialist

ASSA ABLOY Entrance Systems AB; New Haven (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Short-term disability

Long-term disability

Employee discounts

Job summary

ASSA ABLOY Entrance Systems AB in New Haven, CT is seeking a Customer Service Support Specialist to serve as an external liaison with Distributors, Wholesale Channels, Architects, Door Security Sales and Contractors. You will provide front-line support, follow-up, and assist with resolutions ensuring customer satisfaction.

The role reports to the Customer Service Manager in New Haven, CT. Requirements include 5+ years in customer service in manufacturing; strong communication and problem-solving

Qualifications

• Minimum of 5+ years of customer service experience in manufacturing or equivalent.
• Strong analytical and problem-solving skills with high attention to detail.
• Exceptional interpersonal and communication abilities.
• Proficient in Outlook, Excel, and Word; JDE a plus.

Responsibilities

• Provide guidance and support to customers within assigned territories.
• Research and respond to inquiries about pricing, order status, product availability, and shipping.
• Process CCFs and RGAs within 24 hours to ensure replacements ship within five days.
• Resolve DON inquiries per the five-day resolution policy.
• Collaborate with internal teams to improve processes and customer experience.
• Maintain CRM data and participate in product training.

Skills

Customer service

Analytical thinking

Communication

Microsoft Office

Education

Bachelor's degree preferred

Tools

JDE

CRM system

Job description

ASSA ABLOY Entrance Systems AB in New Haven, CT is seeking a Customer Service Support Specialist to serve as an external liaison with Distributors, Wholesale Channels, Architects, Door Security Sales and Contractors. You will provide front-line support, follow-up, and assist with resolutions ensuring customer satisfaction.

The role reports to the Customer Service Manager in New Haven, CT. Requirements include 5+ years in customer service in manufacturing; strong communication and problem-solving