Senior Customer Support Specialist (Manufacturing & B2B)

Traka Group; New Haven (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays

Health insurance

401(k) with employer contributions

Life insurance

Disability benefits

Employee discounts

Job summary

ASSA ABLOY in New Haven, CT is seeking a Customer Service Support Specialist to serve as an external liaison with Distributors, Wholesale Channels, Architects, Door Security Sales and Contractors. You will provide front-line support, follow up and assist with resolutions to ensure customer satisfaction.

This role reports to the Customer Service Manager and requires 5+ years of manufacturing customer service experience, strong communication, and proficiency with Outlook, Excel and Word; JDE is a

Qualifications

• Minimum of 5+ years of customer service experience in a manufacturing environment.
• Bachelor’s degree preferred.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent written and verbal communication, including email and chat.
• Proficient with Outlook, Excel, Word; knowledge of JDE is a plus.

Responsibilities

• Provide front-line support to customers within assigned territories.
• Research inquiries on pricing, order status, product availability, and shipping.
• Process CCFs and RGAs within 24 hours to support replacements within five days.
• Resolve DON inquiries per five-day policy.
• Collaborate with internal teams to improve customer experience and reduce RGAs.

Skills

Customer service

Analytical skills

Interpersonal communication

Written communication

Multi-tasking

Education

Bachelor's degree

Tools

Outlook

Excel

Word

JDE

Job description

ASSA ABLOY in New Haven, CT is seeking a Customer Service Support Specialist to serve as an external liaison with Distributors, Wholesale Channels, Architects, Door Security Sales and Contractors. You will provide front-line support, follow up and assist with resolutions to ensure customer satisfaction.

This role reports to the Customer Service Manager and requires 5+ years of manufacturing customer service experience, strong communication, and proficiency with Outlook, Excel and Word; JDE is a