Customer Support Liaison & Escalation Specialist

AmeriGas; Washington (District of Columbia, MD); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

AmeriGas is seeking a Customer Support Tactical Team Specialist in the United States. This role acts as a bridge between our contact center and field operations, focusing on complex issue resolution and cross-department collaboration.

You will manage escalated requests and coordinate with multiple teams to ensure timely resolutions. Ideal candidates will have strong communication, problem-solving, and collaboration skills, with 2+ years in contact center operations or customer service.

Qualifications

• BS/BA in Business, Communications or related field or equivalent experience.
• 2+ years’ experience in contact center operations or customer service.
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center and Field Operations to ensure timely execution of requests.
• Identify delays and obstacles; communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case status and resolution strategies.
• Build strong relationships with stakeholders across the organization.
• Identify recurring issues and collaborate on long-term solutions.
• Act as primary contact for escalations from Field Operations and Sales for assigned regions.

Skills

Communication

Contact center tech

Microsoft Office

Active listening

Education

BS/BA in Business or related field

Tools

CRM

SAP

Job description

AmeriGas is seeking a Customer Support Tactical Team Specialist in the United States. This role acts as a bridge between our contact center and field operations, focusing on complex issue resolution and cross-department collaboration.

You will manage escalated requests and coordinate with multiple teams to ensure timely resolutions. Ideal candidates will have strong communication, problem-solving, and collaboration skills, with 2+ years in contact center operations or customer service.