Customer Support Escalation & Ops Liaison

AmeriGas; St. George (VT); Hybrid; USD 42,000 - 68,000; Full time

Job summary

AmeriGas in Saint George, UT is seeking a Customer Support Tactical Team Specialist who acts as a bridge between the contact center and field operations. You will focus on complex issue resolution, follow-up processes, and coordinating across departments to ensure timely, effective resolutions.

The role requires strong communication, problem solving, and the ability to manage escalated requests. A BS/BA in a related field and 2+ years in customer service or contact center operations are

Qualifications

• BS/BA in Business, Communication or related field or equivalent work experience.
• 2+ years’ experience in contact center operations or customer service roles.
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the liaison between the Contact Center (CES) and Field Operations to ensure timely and appropriate execution of customer requests.
• Identify delays and obstacles, and communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case status and resolution strategies.
• Build and maintain strong relationships with key stakeholders across the organization.
• Act as primary contact for escalations from Field Operations and Sales for assigned Region/Territories.

Skills

Communication

Collaboration

Listening

Problem-solving

Education

BS/BA in Business, Communication or related field

Tools

CRM

SAP

Microsoft Office

Job description

AmeriGas in Saint George, UT is seeking a Customer Support Tactical Team Specialist who acts as a bridge between the contact center and field operations. You will focus on complex issue resolution, follow-up processes, and coordinating across departments to ensure timely, effective resolutions.

The role requires strong communication, problem solving, and the ability to manage escalated requests. A BS/BA in a related field and 2+ years in customer service or contact center operations are