Strategic Customer Success Specialist — Carlsbad (Flexible)

Egreenservices; Carlsbad (CA); On-site; USD 109,000 - 165,000; Full time

Benefits offered by this job

Flexible hours

Wellness perks

Career development support

Job summary

Retail Excellence Corp is seeking a Customer Success Specialist in Carlsbad, CA to drive strategy and execution. The role offers a starting salary range of $109,000 to $165,000 with ownership of sales/marketing outcomes and strong company backing.

You will chase referrals, nurture client relationships, monitor KPIs, and translate dashboards into sales-ready insights. A data-driven mindset and extensive sales marketing experience are essential for success.

Qualifications

• 7+ years building expertise within the sales marketing space.
• 6+ years using Help Scout in sales/marketing.
• Ability to translate data into actionable decisions.

Responsibilities

• Chase warm referrals before competitors in Carlsbad.
• Build and nurture relationships with prospects in Carlsbad, CA.
• Read the market and reposition the offer as it shifts.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Track pipeline and report results weekly to leadership.
• Translate dashboards into actionable stories for sales.
• Create a referral program customers want to share.
• Own post-sale check-ins to turn clients into references.

Skills

Sales marketing experience

Help Scout

Data storytelling

KPIs & revenue focus

Referral program design

Tools

Help Scout

Job description

Retail Excellence Corp is seeking a Customer Success Specialist in Carlsbad, CA to drive strategy and execution. The role offers a starting salary range of $109,000 to $165,000 with ownership of sales/marketing outcomes and strong company backing.

You will chase referrals, nurture client relationships, monitor KPIs, and translate dashboards into sales-ready insights. A data-driven mindset and extensive sales marketing experience are essential for success.