Strategic Customer Success Programs Lead

think-cell Software GmbH; Northern, New York (KY, NY); Hybrid; USD 130,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability leave

Parental leave

401k contribution

Paid time off

Job summary

thinkcell is hiring a Customer Success Manager for our North America Account Management team in NYC. You will build user communities and champion networks within roughly 20 of our largest customers, expanding engagement across organizations without owning renewals or revenue targets.

You will work in close partnership with the Account Manager and collaborate with Customer Enablement and Solution Consulting in a tech-driven, startup-style environment backed by an established product.

Qualifications

• Built customer programs such as user communities or executive engagement programs.
• 6+ years in customer marketing/advocacy or enterprise software.
• Ability to influence and orchestrate across accounts without owning renewals.

Responsibilities

• Stand up user communities inside assigned accounts and develop champions.
• Run programs to keep communities active between renewal cycles.
• Map executive landscapes and maintain relationship plans with the Account Manager.
• Broker executive conversations and connect leadership to customers.
• Coordinate onsite engagements, workshops, and training with Enablement and Solution Consulting.
• Maintain stakeholder maps and engagement plans in Salesforce.

Skills

Customer programs

Executive engagement

Program management

Presentation skills

Travel readiness

Tools

Salesforce

Gong

Job description

thinkcell is hiring a Customer Success Manager for our North America Account Management team in NYC. You will build user communities and champion networks within roughly 20 of our largest customers, expanding engagement across organizations without owning renewals or revenue targets.

You will work in close partnership with the Account Manager and collaborate with Customer Enablement and Solution Consulting in a tech-driven, startup-style environment backed by an established product.