Customer Success Programs Lead

thinkcell; New York (NY); Hybrid; USD 130,000 - 155,000; Full time

Job summary

thinkcell is hiring a Customer Success Manager for our North America Account Management team in NYC. You will build user communities, champion networks within roughly 20 large customers, and expand engagement across thinkcell users.

You will work closely with the Account Manager, focus on executive relationships, and measure success by program strength, champions developed, and broad organizational engagement, not renewals or revenue targets.

Qualifications

• Experience building customer programs or executive engagement initiatives.
• 6+ years in customer marketing, advocacy, or strategic customer success at enterprise software.
• Strong executive presence and ability to influence across multiple accounts.

Responsibilities

• Stand up user communities inside assigned accounts and build champions.
• Develop power users into champions and connect to product team.
• Coordinate ongoing programs across ~20 accounts and map executive landscape.
• Maintain stakeholder maps and engagement plans in Salesforce.
• Arrange onsite engagements and workshops with enablement and consulting.

Skills

Customer programs

Executive presence

Program management

Communication

Presentation skills

PowerPoint

Salesforce

Gong

Travel

Tools

Salesforce

Gong

Microsoft Office

PowerPoint

Job description

thinkcell is hiring a Customer Success Manager for our North America Account Management team in NYC. You will build user communities, champion networks within roughly 20 large customers, and expand engagement across thinkcell users.

You will work closely with the Account Manager, focus on executive relationships, and measure success by program strength, champions developed, and broad organizational engagement, not renewals or revenue targets.