Strategic Customer Success Partner

RoadRunner Recycling; United States; Remote; USD 48,000 - 55,000; Full time

Job summary

RoadRunner Recycling is hiring a Customer Success Advocate in the United States. You will be the primary contact for customers, driving retention, loyalty, and growth while coordinating with internal teams to resolve issues and improve service quality.

The role emphasizes strategic thinking, strong communication, and the ability to manage multiple projects with limited supervision. Hours are standard business time, with a focus on delivering measurable outcomes and customer value.

Qualifications

• 2-3 years in corporate customer service or CS B2B role.
• Ability to learn new software quickly.
• Accountability and ownership with metrics focus.

Responsibilities

• Oversee customer health and coordinate interventions.
• Lead expansion and margin opportunities with internal teams.
• Manage retention and offboarding activities.

Skills

Customer health

Multi-project management

Strong communication

Analytical thinking

Decision making

Adaptability

Team collaboration

Education

Bachelor's degree or 3+ years in CS B2B

Job description

RoadRunner Recycling is hiring a Customer Success Advocate in the United States. You will be the primary contact for customers, driving retention, loyalty, and growth while coordinating with internal teams to resolve issues and improve service quality.

The role emphasizes strategic thinking, strong communication, and the ability to manage multiple projects with limited supervision. Hours are standard business time, with a focus on delivering measurable outcomes and customer value.