Strategic Customer Success Partner

BD; North Carolina; On-site; USD 105,000 - 168,000; Full time

Benefits offered by this job

Annual Bonus

Health & Well-being Benefits

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Job summary

Waters Corporation seeks an experienced Customer Success leader to drive regional and ADx-wide initiatives, aligning service, R&D, sales, finance, and marketing to deliver measurable value. You will build strategic adviser relationships and manage the full lifecycle from contract to renewal, while fostering data-driven improvements with analytics.

Travel 50%+ is required to engage customers directly. The role emphasizes collaboration with healthcare labs, informatics, and field teams to

Qualifications

• Bachelor’s degree in business management, marketing, or related field.
• 7+ years in customer success or related field in large-scale business.
• Experience navigating in a matrixed organization and cross-functional collaboration.
• Strong communication, analytical, and presentation skills.
• Willingness to travel 50%+.

Responsibilities

• Create and maintain a US region and ADx-wide culture of customer success.
• Align activities with Service, R&D, Sales, Finance & Marketing operations.
• Own the customer lifecycle from contract to renewal and expansion.
• Establish trusted advisor relationships with assigned customers.
• Drive customer feedback loop and data-driven improvements.

Skills

Customer Success

Cross-functional collaboration

Analytical thinking

Communication skills

Stakeholder management

Education

Bachelor's degree

Tools

CRM Systems

Job description

Waters Corporation seeks an experienced Customer Success leader to drive regional and ADx-wide initiatives, aligning service, R&D, sales, finance, and marketing to deliver measurable value. You will build strategic adviser relationships and manage the full lifecycle from contract to renewal, while fostering data-driven improvements with analytics.

Travel 50%+ is required to engage customers directly. The role emphasizes collaboration with healthcare labs, informatics, and field teams to