Senior Lab Customer Success Strategist

BD; South Carolina; Vor Ort; USD 105.000 - 168.000; Vollzeit

Benefits dieser Stelle

Annual Bonus

Health and Well-being Benefits

BD 401(k) Plan

Paid time off (PTO)

Zusammenfassung

Waters is seeking a senior Customer Success leader for the US region to drive adoption across lab automation and align cross-functional teams to strategic goals. You will manage director-level relationships from contract signature through the full lifecycle of Waters solutions.

The role emphasizes customer advocacy, expansion opportunities, and measurable health metrics, working with Healthcare Consultants, IT, and Marketing to identify innovative improvements and long-term strategy alignment.

Qualifikationen

• Minimum bachelor’s degree in Business Management/Marketing or similar focus.
• 7+ years in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Experience navigating in a heavily matrixed environment and working cross-functionally.
• Demonstrated ability to influence through persuasion, negotiation, and consensus building.
• Ideally combined background of post-sale and sales experience.
• Strong empathy for customers and passion for revenue and growth with understanding of recurring revenue models.
• Analytical and process-oriented with excellent communication and presentation skills.

Aufgaben

• Create and drive a US Region and ADx-wide culture of Customer Success.
• Align activities with internal teams (Service, R&D, Sales, Finance & Marketing Operations).
• Be accountable for the ADx-wide customer feedback loop.
• Manage the customer relationship from contract signature through lifecycle.
• Establish trusted advisor relationships with assigned customers.
• Proactively handle customer and BD escalation pathways.
• Optimize defined customer journey touchpoints and interactions with Waters.
• Work with Healthcare Consultants, IT and Marketing to identify new opportunities and drive improvements.
• Drive alignment between customer and Waters’ long-term strategies.

Kenntnisse

Customer Success

Cross-functional collaboration

Analytical thinking

Communication

Negotiation & influence

Travel willingness

Ausbildung

Bachelor’s degree in Business Management/Marketing

Jobbeschreibung

Waters is seeking a senior Customer Success leader for the US region to drive adoption across lab automation and align cross-functional teams to strategic goals. You will manage director-level relationships from contract signature through the full lifecycle of Waters solutions.

The role emphasizes customer advocacy, expansion opportunities, and measurable health metrics, working with Healthcare Consultants, IT, and Marketing to identify innovative improvements and long-term strategy alignment.