Strategic Customer Success Ops: Platform & Reporting

Mastercard

Purchase (NY)

On-site

USD 95,000 - 158,000

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

401k with company match

Paid time off

Job summary

Mastercard is seeking a Customer Success Operations Senior Specialist focused on Platform & Reporting to own Gainsight deployment, dashboards, and KPI frameworks. You will translate business needs into scalable workflows, health scores, and executive-ready insights that help customer-facing teams deliver consistent, high-impact experiences.

Based in Purchase, NY, you’ll collaborate with CS, Product, and regional teams, design reporting views for leaders, and drive adoption of the CS tech stack

Qualifications

Experience in Customer Success Operations, Sales Operations, or related ops roles.
Strong knowledge of Gainsight or similar CS platforms; hands-on config, reporting, workflows, health scores, or playbooks preferred.
Experience building dashboards, KPI frameworks, and reporting using Gainsight, Salesforce, Tableau, Power BI, Excel, or similar tools.

Responsibilities

Own Gainsight deployment roadmap, configuration, and adoption.
Design and maintain reporting, dashboards, and KPI frameworks.
Define and track KPIs for customer health, risk, adoption, value realization, and operations.
Collaborate with CS, Product, Program, and Regional teams to translate needs into scalable workflows.

Skills

Gainsight

Salesforce

Tableau

Power BI

Excel

Data analysis

Tools

Gainsight

Salesforce

Tableau

Power BI

Excel

Job description

Based in Purchase, NY, you’ll collaborate with CS, Product, and regional teams, design reporting views for leaders, and drive adoption of the CS tech stack

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