Sales Systems Manager, CRM & Analytics

Mastercard; Purchase (NY); On-site; USD 125,000 - 207,000; Full time

Job summary

Mastercard in Purchase, NY is seeking a Manager, Business/Systems Analysis - Sales Systems to lead strategic platform projects that optimize sales workflows and integrate new and existing businesses.

You will work with global teams to design scalable solutions on Salesforce.com and related tools, drive adoption campaigns, testing, training, and data improvements across the I&E Operations group.

Qualifications

• BS/BA degree or combination of experience and formal education.
• Experience driving large scale systems initiatives including onboarding CRM and business integration and M&As.
• Solution Architecture skillset exposure bringing a variety of technology together for a unified experience.
• Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquiries.
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Ensure cross‑collaboration with multiple engineering teams to deliver on shared objectives.
• Experience in implementing or managing CRM, Order Management or other Revenue Ops operational systems (Salesforce.com preferred).
• Strong project management, stakeholder management and communication skills
• Keen analytical and proven problem‑solving skills with a detailed driven and results oriented approach.

Responsibilities

• Drive large scale systems improvements across the Sales systems, focusing on integrations and strategic priorities.
• Partner with diverse teams to bring innovative systems to life with governance and best practices.
• Gather business needs, write technical stories and coordinate with technology teams to test and implement.
• Collaborate with system engineering for design and integration to meet business needs.
• Provide training and adoption support for Salesforce.com users.
• Provide technical support for Billing Order Management and related customer portals for revenue operations.
• Support product campaigns and data quality checks across platforms.
• Conduct periodic quality control checks and data audits.

Skills

Project management

Stakeholder management

Communication skills

CRM experience

Salesforce.com knowledge

Data-driven decision making

Education

BS/BA degree

Tools

Salesforce.com

Order Management systems

Tableau

Microsoft Excel

Job description

Mastercard in Purchase, NY is seeking a Manager, Business/Systems Analysis - Sales Systems to lead strategic platform projects that optimize sales workflows and integrate new and existing businesses.

You will work with global teams to design scalable solutions on Salesforce.com and related tools, drive adoption campaigns, testing, training, and data improvements across the I&E Operations group.