Senior Gainsight & Customer Success Systems Administrator

Deltek; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid vacation and holidays

Well-being programs

Disability coverage

Life insurance

Job summary

Deltek is seeking a Senior Customer Success Systems Administrator to drive adoption and value realization of the Gainsight platform. You will partner with CS leadership to enhance user experience, design scalable Gainsight solutions, and improve lifecycle processes across the organization.

Responsibilities include configuring Gainsight, building dashboards and reports, and maintaining customer health scorecards and playbooks.

Qualifications

• 2+ years of Gainsight administration experience.
• Gainsight L3 Administrator Certification preferred.
• Experience administering Customer 360, Relationships, CTAs, Playbooks, Success Plans, Rules Engine, Dashboards, and Reporting.
• Strong understanding of Customer Success processes and customer lifecycle management.
• Experience gathering business requirements and translating them into system solutions.
• Experience driving software adoption, user enablement, and change management initiatives.
• Strong analytical, problem-solving, and communication skills.
• Experience with Salesforce administration and integrations is a plus.

Responsibilities

• Configure, deploy, and administer the Gainsight platform, including system configuration, workflows, dashboards, reporting, and integrations.
• Collaborate with Customer Success leadership and cross-functional teams to gather business requirements and translate them into scalable Gainsight solutions.
• Design and optimize 360 experiences that provide actionable customer insights and improve user productivity.
• Configure and maintain customer health scorecards, Success Plans, CTAs, Playbooks, and Relationships.
• Partner with Customer Success leadership to design and improve customer lifecycle processes.
• Drive adoption of Gainsight capabilities and best practices across the Customer Success organization.
• Identify opportunities to improve user experience, reduce administrative effort, and increase platform utilization.
• Document and maintain Customer Success processes, workflows, and governance standards.

Skills

Gainsight administration

Data analysis

Communication skills

Problem-solving

Education

Gainsight L3 Administrator Certification (preferred)

Tools

Gainsight

Salesforce

Job description

Deltek is seeking a Senior Customer Success Systems Administrator to drive adoption and value realization of the Gainsight platform. You will partner with CS leadership to enhance user experience, design scalable Gainsight solutions, and improve lifecycle processes across the organization.

Responsibilities include configuring Gainsight, building dashboards and reports, and maintaining customer health scorecards and playbooks.