Strategic Customer Success Manager — SaaS & Data Insights

Dexory; Herndon (VA); Hybrid; USD 73,000 - 113,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Pension

Employee assistance

25 holidays per year

Meals onsite

Team events

Job summary

Dexory in the UK is seeking an experienced Customer Success Manager (CSM) to ensure clients derive maximum value from DexoryView. You will act as a strategic advisor, onboarding customers, guiding adoption, and driving measurable ROI across a portfolio.

You will build trusted relationships with stakeholders, coordinate training and workshops, map success plans with KPIs, monitor usage, and own renewals and upsell opportunities while collaborating with Sales, Product, and Engineering.

Qualifications

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role in SaaS or data-driven tech.
• Strong commercial acumen with track record of driving renewals and account growth.
• Excellent communication and presentation skills for technical and non-technical stakeholders.
• Comfort working with data-driven insights and interpreting warehouse/operational metrics.
• Experience delivering onboarding, training, and customer-facing workshops, in person or virtual.

Responsibilities

• Lead onboarding as primary contact to ensure smooth implementation.
• Develop trusted relationships with key stakeholders across levels.
• Deliver customer training and workshops onsite and virtually.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health using usage data and feedback to address risks and drive retention.
• Own renewals and upsell opportunities to expand usage.
• Collaborate with Sales, Product, and Engineering to deliver outcomes.
• Gather and report customer feedback to shape product enablement strategies.

Skills

Customer Success

Solutions Engineer

Commercial acumen

Stakeholder management

Onboarding

Training

Workshops

Travel readiness

Data-driven insights

Dashboard familiarity

Job description

Dexory in the UK is seeking an experienced Customer Success Manager (CSM) to ensure clients derive maximum value from DexoryView. You will act as a strategic advisor, onboarding customers, guiding adoption, and driving measurable ROI across a portfolio.

You will build trusted relationships with stakeholders, coordinate training and workshops, map success plans with KPIs, monitor usage, and own renewals and upsell opportunities while collaborating with Sales, Product, and Engineering.