Strategic CSM — Remote (US) with Travel

Dexory; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k

20 days annual leave

Social security

Job summary

Dexory is hiring a US-based Customer Success Manager (South West focus) to ensure clients derive maximum value from DexoryView. This role combines onboarding, training, and ongoing advisory services, with regular travel across North America to client sites and key stakeholder engagement.

You will manage a portfolio of strategic customers, interpret operational insights, and drive ROI while maintaining high renewal and expansion velocity in a SaaS environment.

Qualifications

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role.
• Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
• Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.

Responsibilities

• Lead customer onboarding, ensuring a smooth and value-driven implementation.
• Develop strong, trusted relationships with key stakeholders at all levels.
• Deliver customer training and workshops onsite and virtually to ensure platform adoption.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health through usage data, feedback, and engagement signals.
• Own renewals and upsell opportunities to expand usage and meet evolving needs.
• Collaborate with Sales, Product, and Engineering to represent the customer voice.

Skills

Customer success mindset

Relationship management

Onboarding training

Data-driven insights

Communication skills

Travel readiness

DexoryView platform

Tools

DexoryView platform

Job description

Dexory is hiring a US-based Customer Success Manager (South West focus) to ensure clients derive maximum value from DexoryView. This role combines onboarding, training, and ongoing advisory services, with regular travel across North America to client sites and key stakeholder engagement.

You will manage a portfolio of strategic customers, interpret operational insights, and drive ROI while maintaining high renewal and expansion velocity in a SaaS environment.