Strategic Customer Success Manager - Warehouse SaaS & Data

Roboticsconnected; United States; Hybrid; USD 95,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401k

20 days annual leave

Social security

Job summary

Dexory, a leader in warehouse automation, is seeking a seasoned Customer Success Manager to drive value with a West Coast and North American client portfolio using DexoryView. You will onboard customers, build trusted relationships with operations and leadership, and guide them to measurable business outcomes while steering adoption and renewals.

Travel is a part of the role, with onsite and virtual trainings, workshops, and collaboration with Sales, Product, and Engineering to capture feedback

Qualifications

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role.
• Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
• Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
• Comfort working with data-driven insights– able to interpret and explain warehouse or operational metrics and trends.
• Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually.
• Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously.
• Willingness to travel frequently across North America (estimated 1+ day/week).
• Work comfortably with dashboards and back-end systems to track usage trends and guide conversations.

Responsibilities

• Lead customer onboarding, acting as the primary contact for a smooth implementation.
• Develop strong, trusted relationships with key stakeholders at all levels.
• Deliver customer training and workshops onsite and virtually.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health using usage data and engagement signals to address risks.
• Own renewals and upsell opportunities to expand usage.
• Collaborate with Sales, Product, and Engineering to ensure customer outcomes.
• Gather and report feedback to shape product development and enablement strategies.

Skills

Customer Success

Solutions Engineer

Commercial post-sales

Renewals

Account growth

Job description

Dexory, a leader in warehouse automation, is seeking a seasoned Customer Success Manager to drive value with a West Coast and North American client portfolio using DexoryView. You will onboard customers, build trusted relationships with operations and leadership, and guide them to measurable business outcomes while steering adoption and renewals.

Travel is a part of the role, with onsite and virtual trainings, workshops, and collaboration with Sales, Product, and Engineering to capture feedback