Spanish-Speaking CSM for Warehouse Analytics (SaaS)

Dexory; Herndon (VA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k

20 days annual leave

Social security etc.

Job summary

Dexory is redefining warehouse automation with AI, robotics, and real-time data. This Customer Success Manager role focuses on onboarding, adoption, and measurable ROI for a portfolio of key clients across North America, with regular travel to client sites.

You will build trusted relationships with stakeholders, deliver trainings, and drive renewals while expanding platform usage through DexoryView insights and data-driven conversations.

Qualifications

• Experience in a Customer Success, Solutions Engineer, or Commercial post-sales role.
• Strong commercial acumen with a track record of driving renewals, expansions and long-term account growth.
• Excellent communication and presentation skills across technical and non-technical stakeholders.
• Comfort working with data-driven insights and interpreting warehouse/operational metrics.
• Experience delivering onboarding, training and customer-facing workshops; in-person and virtual.
• Highly proactive, organised and able to manage multiple client relationships.

Responsibilities

• Lead customer onboarding and act as the primary contact for a smooth implementation.
• Develop trusted relationships with key stakeholders at all levels.
• Deliver customer training and workshops onsite and virtually.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health through usage data and engagement signals.
• Own renewals and upsell opportunities to expand usage and meet evolving needs.
• Collaborate with Sales, Product and Engineering to ensure customer outcomes.
• Gather and report customer feedback to inform product development.

Skills

Customer Success

Solutions Engineer

Commercial acumen

Communication skills

Data-driven insights

Onboarding & training

Tools

Dashboards

Job description

Dexory is redefining warehouse automation with AI, robotics, and real-time data. This Customer Success Manager role focuses on onboarding, adoption, and measurable ROI for a portfolio of key clients across North America, with regular travel to client sites.

You will build trusted relationships with stakeholders, deliver trainings, and drive renewals while expanding platform usage through DexoryView insights and data-driven conversations.