Strategic CSM - SaaS & Data Insights | Remote US

Dexory; California; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k

20 days annual leave

Social security etc.

Job summary

Dexory is seeking a Customer Success Manager to support West Coast US customers and ensure maximum value from DexoryView. You will onboard, train, and guide customers, driving renewals and expansions while acting as a strategic advisor across the account lifecycle.

Regular travel to client sites across North America is required. This role emphasizes data-driven insights, stakeholder management, and collaboration with Sales, Product, and Engineering to deliver measurable ROI and long-term client

Qualifications

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role.
• Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
• Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
• Comfort working with data-driven insights and interpreting warehouse/operational metrics.
• Experience delivering onboarding, training, and customer-facing workshops.

Responsibilities

• Lead customer onboarding, primary point of contact for value-driven implementation.
• Develop trusted relationships with key stakeholders at all levels.
• Deliver customer training and workshops onsite and virtual.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health through usage data and feedback to address risks.
• Own renewals and upsell opportunities and advocate for new features.
• Collaborate with Sales, Product, and Engineering to deliver outcomes.
• Gather and report customer feedback to shape product enablement.

Skills

Customer Success

SaaS

Relationship Management

Renewals & Upsell

Training & Workshops

Tools

DexoryView

Job description

Dexory is seeking a Customer Success Manager to support West Coast US customers and ensure maximum value from DexoryView. You will onboard, train, and guide customers, driving renewals and expansions while acting as a strategic advisor across the account lifecycle.

Regular travel to client sites across North America is required. This role emphasizes data-driven insights, stakeholder management, and collaboration with Sales, Product, and Engineering to deliver measurable ROI and long-term client