Spanish-speaking CSM – West Coast (SaaS)

Dexory; Washington (District of Columbia); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401k

20 days leave

Social security

Job summary

Dexory is seeking a fluent Spanish-speaking Customer Success Manager to support West Coast clients. You will onboard customers to DexoryView, drive platform adoption, and help teams achieve measurable ROI across North America.

You will lead onboarding, build trusted relationships, deliver training and workshops, manage success plans with KPIs, monitor usage, renewals and expansions, and collaborate with Sales, Product and Engineering to ensure customer outcomes.

Qualifications

• Experience in a Customer Success, Solutions Engineer, or Commercial post-sales role.
• Strong commercial acumen with a track record of renewals and expansions.
• Excellent communication and presentation skills for technical and non-technical stakeholders.
• Comfort working with data-driven insights to interpret warehouse or operational metrics.

Responsibilities

• Lead customer onboarding as the primary contact for a smooth, value-driven implementation.
• Develop trusted relationships with stakeholders at all levels and align DexoryView capabilities accordingly.
• Deliver customer training and workshops onsite and virtually, ensuring teams understand the platform benefits.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health using usage data and feedback to address risks and drive retention.
• Own renewals and upsell opportunities, expanding usage and advocating new features.
• Collaborate with Sales, Product, and Engineering to reflect the customer voice and deliver outcomes.
• Gather and report customer feedback to shape product development and enablement strategies.

Skills

Customer Success

Relationship management

Data interpretation

Presentation skills

Tools

Dashboards

Job description

Dexory is seeking a fluent Spanish-speaking Customer Success Manager to support West Coast clients. You will onboard customers to DexoryView, drive platform adoption, and help teams achieve measurable ROI across North America.

You will lead onboarding, build trusted relationships, deliver training and workshops, manage success plans with KPIs, monitor usage, renewals and expansions, and collaborate with Sales, Product and Engineering to ensure customer outcomes.