Strategic Customer Success Manager — Remote Growth & ROI

ActiveProspect, Inc.; Austin (TX); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

A collaborative work environment with

A global, remote-first company that

Life and work balance

Flexible vacation time

Retirement plan matching up to 3%

Health, dental, vision, disability and

Job summary

ActiveProspect, Inc. is seeking a results-driven Customer Success / Account Manager with experience in lead generation, performance marketing, or marketing technology.

This role will serve as a strategic advisor to partners and customers, helping them optimize lead generation performance, improve lead quality, navigate consent, compliance requirements, and achieve measurable business outcomes. The ideal candidate brings a strong understanding of the lead generation ecosystem, including lead

Qualifications

• 8+ years of experience in Customer Success, Account Management, or Client Services within lead generation, performance marketing, marketing technology, or a lead marketplace.
• Demonstrated experience managing relationships with lead generators, aggregators, publishers, lead buyers, or marketing agencies.
• Strong understanding of lead acquisition, lead routing, lead distribution, data quality, and performance reporting.
• Experience managing lead quality and distribution challenges, including buyer requirements, lead rejections, duplicates, response times, lead scoring, and conversion optimization.
• Working knowledge of consumer consent capture, documentation, disclosures, and compliance-related workflows, including the ability to collaborate with legal and compliance teams on regulatory matters.
• Strong analytical skills with experience leveraging lead volume, acceptance rates, conversion rates, CPL, revenue per lead, and source performance to drive customer success and identify growth opportunities.
• Proven ability to build strong customer relationships, manage competing priorities, and translate business objectives into actionable strategies.
• Strong communication, problem-solving, and cross-functional collaboration skills.
• 25% travel required.

Responsibilities

• Manage a portfolio of accounts that includes both Tier 1 and Tier 2 partners & customers.
• Build and nurture long-term, multi-threaded relationships with multiple key stakeholders per account, including decision-makers and champions.
• Conduct strategic reviews throughout the year for accounts, aligned to customer goals and KPIs.
• Become a subject matter expert in your client’s business models, industry dynamics, and evolving needs.
• Ensure clients realize ROI by monitoring platform usage using internal tools (Omni, Salesforce, etc.) and aligning to strategic outcomes.
• Deliver enablement check-ins, user audits, or training sessions tailored to customer tier and needs.
• Identify and proactively address friction points or risk signals through tailored action plans.
• Collaborate with Customer Marketing to deliver targeted content and campaigns to support adoption.
• Own renewals and close upsell/cross-sell opportunities for assigned accounts.
• Create and maintain success plans that inform commercial strategy and account health.
• Forecast renewals and expansion with accuracy and communicate status proactively.
• Partner closely with Sales, Implementation, Support, and Product teams to ensure a seamless customer experience.
• Share client feedback and feature requests with Product and Engineering to help influence the product roadmap and improve the customer journey.
• Maintain accurate and up-to-date records of customer information and interactions in CRM and customer success platforms (e.g., Salesforce).
• Contribute to team playbooks, onboarding content, and best practices based on enterprise account experience.
• Mentor CSMs and share enterprise relationship-building expertise across the CS team.

Skills

Customer Success

Account Management

Lead generation

Performance marketing

Marketing technology

Relationship management

Data analysis

Cross-functional collaboration

Communication

Travel

Tools

Salesforce

CRM

Job description

ActiveProspect, Inc. is seeking a results-driven Customer Success / Account Manager with experience in lead generation, performance marketing, or marketing technology.

This role will serve as a strategic advisor to partners and customers, helping them optimize lead generation performance, improve lead quality, navigate consent, compliance requirements, and achieve measurable business outcomes. The ideal candidate brings a strong understanding of the lead generation ecosystem, including lead