Partner Success Manager — Growth & Performance Marketing

Openkrill; United States; Remote; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k)

Flexible PTO

Flexible hours

Job summary

Openkrill is seeking a proactive Partner Success Manager to own the post-sale journey for a focused portfolio of approximately 2-6 high-touch partners. This is a strategic, non-sales role focusing on outcomes, adoption, and long-term value.

You will partner with Marketing, Growth Leads, founders, and senior stakeholders, turning partner needs into clear goals and action plans. A background in MarTech/AdTech or related SaaS is ideal, with data-driven decision-making and strong communication

Qualifications

• 5-8 years of relevant professional experience.
• Experience in Customer Success, Client Success, Account/Partner Management.
• Experience in MarTech/AdTech/Marketing analytics or related SaaS.
• Proven ownership of post-sale relationships.
• Proactive, resourceful with strong problem-solving.
• Ability to define goals, manage expectations, coordinate resolutions.
• Comfort leading strategic conversations with marketing leaders and executives.
• Understanding of digital marketing, acquisition channels, CRM/email, analytics.
• Comfort discussing CAC, ROAS, LTV, retention, and attribution in business terms.
• Experience handling marketing budgets of $100k+ per month.
• Strong communication, listening, analytical and stakeholder-management skills.
• Comfort with urgency and ambiguity.

Responsibilities

• Own the post-sale partner journey for approximately 2-6 high-touch accounts.
• Become a trusted strategic partner to Marketing and Growth Leads, founders, and senior stakeholders.
• Listen to partners, understand their business model and challenges, and turn needs into goals and action plans.
• Establish success goals, milestones, and ways to measure progress for each partnership.
• Lead strategic and performance conversations using marketing, customer, and business data.
• Identify problems, risks, and blockers early and drive them toward resolution.
• Translate partner priorities into direction for paid media, CRM/email, analytics, and production teams.
• Coordinate cross-functional delivery without formal authority.
• Keep partners and internal teams aligned through clear communication and accountability.
• Help partners use a growth intelligence platform connecting marketing performance with financial goals.
• Identify opportunities to improve adoption, retention, and long-term value.
• Work in a fast-moving environment with changing priorities.

Skills

Partner success management

Customer success

Account management

Stakeholder management

Marketing analytics

Performance marketing

Job description

Location: Remote - United States or CanadaPreferred time zones: Eastern or CentralUS: Full-time employment with health, dental, and vision coverage, 401(k), flexible PTO, and flexible hoursCanada: Full-time contractor engagementCompensation: 115,000-125,000 USD annuallyTravel: Approximately 5-10%

Our client is a global, tech-enabled growth company that helps businesses solve complex digital marketing challenges and connect marketing performance with measurable business outcomes.

We are looking for a proactive Partner Success Manager who knows how to own the customer journey, understand what clients really need, and move quickly to resolve problems. The strongest candidates will come from a MarTech, AdTech, marketing analytics, or related SaaS environment and will also understand the language of growth and performance marketing.

You will serve as the primary strategic contact for a focused portfolio of approximately 2-6 high-touch partners. This is not a sales role, a high-volume Customer Success position, or a campaign-execution role. You will own the post-sale partner relationship, establish goals and priorities, identify risks and opportunities, and coordinate internal teams to keep work moving and deliver meaningful results.

What You'll Do

• Own the post-sale partner journey for approximately 2-6 high-touch accounts.
• Become a trusted strategic partner to Marketing and Growth Leads, founders, and other senior stakeholders.
• Listen carefully to partners, understand their business model and challenges, and turn their needs into clear goals, priorities, and action plans.
• Establish success goals, milestones, and ways to measure progress for each partnership.
• Lead strategic and performance conversations using marketing, customer, and business data.
• Identify problems, risks, and blockers early and take ownership of driving them toward resolution.
• Translate partner priorities into clear direction for paid media, creative, CRM/email, analytics, campaign management, and production teams.
• Coordinate cross-functional delivery without relying on formal authority.
• Keep partners and internal teams aligned through clear communication, follow-up, and accountability.
• Help partners use a proprietary growth intelligence platform that connects marketing performance with financial goals.
• Identify opportunities to improve adoption, partner outcomes, retention, and long-term value.
• Work effectively in a fast-moving environment where priorities may change and not every problem has an established playbook.

What We're Looking For

• Approximately 5-8 years of relevant professional experience.
• Strong experience in Customer Success, Client Success, Account Management, Partner Success, or strategic client services.
• Experience working in a MarTech, AdTech, marketing analytics, marketing automation, attribution, CRM, lifecycle marketing, paid media technology, or related SaaS company.
• Proven ownership of important post-sale customer or partner relationships.
• Experience guiding customers through a journey rather than responding only to requests or providing status updates.
• A proactive, resourceful approach to solving problems and keeping initiatives moving.
• Experience defining customer goals, managing expectations, identifying risks, and coordinating resolutions across multiple teams.
• Confidence leading strategic conversations with marketing leaders, founders, and executives.
• A strong working understanding of digital and performance marketing, including acquisition channels, funnels, paid media, CRM/email, and analytics.
• Ability to discuss CAC, ROAS, LTV, conversion, retention, attribution, and marketing efficiency and connect these metrics to business goals.
• Experience translating customer needs into clear priorities for cross-functional teams.
• Exposure to marketing budgets of $100,000+ per month.
• Strong communication, listening, analytical, organizational, and stakeholder-management skills.
• Comfort working with urgency, ambiguity, and a high degree of personal ownership.

What This Role Is Not

• It is not a prospecting or new-business sales role.
• There is no sales quota.
• It is not a high-volume Customer Success role focused on managing a large number of transactional customers.
• It is not a reactive account coordination role centered on meetings, status updates, and recaps.
• It is not a hands-on media buying position.

You do not need to launch or optimize campaigns yourself. However, you must understand how performance marketing works, feel comfortable working with data, and be able to turn insights into meaningful recommendations and action for partners.