Strategic Customer Success Manager — Public Sector SaaS

Eunasolutions; Atlanta, Northern (GA, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Euna Solutions is seeking a Customer Success Manager to drive outcomes for public sector B2B SaaS customers. You will partner with executives, project managers, and end users to craft success plans and build long-term relationships while coordinating with Sales, Marketing, and Product teams.

The role emphasizes understanding product use cases in the public sector, communicating across levels, and delivering measurable value through proactive engagement and data-driven insights.

Qualifications

• 3+ years of experience in customer success, implementation, or related fields.
• Bachelor's degree in business, communications, CS, or related field.
• Proven track record designing and executing customer success strategies.
• Experience managing multiple projects simultaneously.
• Proficient in Salesforce and Microsoft Office applications.

Responsibilities

• Develop deep understanding of our Procurement SaaS product and its public sector use cases.
• Lead regular meetings with executives, project managers, and stakeholders.
• Build relationships with key stakeholders to deliver value at touchpoints.
• Design and execute customer success plans to maximize value.
• Conduct regular check-ins to monitor progress and address issues.
• Collaborate with sales, marketing, and product teams to ensure excellent service.
• Analyze customer data and usage patterns to identify upsell opportunities.
• Monitor health indicators and facilitate churn mitigation calls.
• Coordinate surveys including NPS, CSAT, and implementation surveys.
• Attend and assist webinars and events to expand customer community.

Skills

Stakeholder management

Customer communication

Cross-functional collaboration

Data interpretation

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Euna Solutions is seeking a Customer Success Manager to drive outcomes for public sector B2B SaaS customers. You will partner with executives, project managers, and end users to craft success plans and build long-term relationships while coordinating with Sales, Marketing, and Product teams.

The role emphasizes understanding product use cases in the public sector, communicating across levels, and delivering measurable value through proactive engagement and data-driven insights.