Public Sector Procurement Success Manager

euna; Atlanta (GA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Euna Solutions is seeking a Customer Success Manager to ensure public sector B2B SaaS customers achieve their desired outcomes and realize full product value. You will work with customers to understand needs, develop strategies, and build lasting relationships while coordinating across sales, marketing, and product teams.

You will manage customer success plans, monitor progress, and identify opportunities for value expansion, with a hybrid work model and the Atlanta office as a focal point.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years in customer success, implementation, or related role.
• Proven track record of developing and executing customer experience strategies.
• Experience in project management and juggling multiple projects.

Responsibilities

• Develop deep understanding of the Procurement SaaS product and its public sector use cases.
• Communicate confidently with executives, project managers, analysts, end users and stakeholders.
• Build strong relationships with stakeholders to deliver value at touchpoints.
• Design and execute customer success plans to maximize product value.
• Conduct regular check-ins to monitor progress and address issues.
• Collaborate with Sales, Marketing, and Product teams to ensure exceptional service.
• Analyze data and usage patterns to identify upsell or expansion opportunities.
• Monitor health indicators to address retention risks and conduct churn mitigation calls.
• Coordinate surveys (NPS, CSAT, implementation) and feedback loops.
• Attend and assist with webinars and events to expand the customer community.

Skills

Customer Success

Relationship Building

Project Management

Salesforce

Microsoft Office

Education

Bachelor's degree (business/communications/computer science)

Tools

Salesforce

Microsoft Office

Job description

Euna Solutions is seeking a Customer Success Manager to ensure public sector B2B SaaS customers achieve their desired outcomes and realize full product value. You will work with customers to understand needs, develop strategies, and build lasting relationships while coordinating across sales, marketing, and product teams.

You will manage customer success plans, monitor progress, and identify opportunities for value expansion, with a hybrid work model and the Atlanta office as a focal point.