Procurement Customer Success Manager – Hybrid, Growth Path

Euna Solutions; Atlanta (GA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Eunafier Days

Philanthropy Time

Community involvement opportunities

Job summary

Euna Solutions in Atlanta is seeking a Customer Success Manager to drive value for public sector clients of our procurement SaaS. You will partner with executives, project managers, and end users to implement success plans, monitor health, and ensure outcomes align with customer goals.

This hybrid role requires 3 days in the Atlanta office (Tue-Thu). You will collaborate with sales, marketing, and product teams to expand usage, reduce churn, and deliver measurable outcomes while embracing an

Qualifications

• Bachelor's degree in business, communications, computer science, or related field.
• 3+ years of experience in customer success, implementation, customer support, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Experience in project management, including the ability to manage multiple projects simultaneously.
• Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Responsibilities

• Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
• Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
• Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Skills

Customer success

Relationship building

Executive communication

Cross-functional collaboration

Project management

Education

Bachelor's degree in business, communications, computer science, or related field

Tools

Salesforce

Microsoft Office

Job description

Euna Solutions in Atlanta is seeking a Customer Success Manager to drive value for public sector clients of our procurement SaaS. You will partner with executives, project managers, and end users to implement success plans, monitor health, and ensure outcomes align with customer goals.

This hybrid role requires 3 days in the Atlanta office (Tue-Thu). You will collaborate with sales, marketing, and product teams to expand usage, reduce churn, and deliver measurable outcomes while embracing an