Impact‑Driven CSM – Public Sector SaaS (Hybrid)

euna; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule in Atlanta

Euna Community & AI mindset

Philanthropy time & Eunafier Days

Job summary

Euna Solutions is seeking a Customer Success Manager to support public sector B2B SaaS customers. You will build relationships with executives, project managers, and stakeholders, and collaborate with sales, marketing, and product teams to drive value and adoption.

This 12-month contract role is hybrid with three days per week in the Atlanta, GA office. You’ll design success plans, monitor progress, and identify opportunities to expand usage while ensuring high-quality service.

Qualifications

• Bachelor’s degree in business, communications, computer science, or related field.
• 3+ years of experience in customer success, implementation, customer support, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Experience in project management with multiple projects simultaneously.
• Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Responsibilities

• Develop a deep understanding of our procurement SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying goals to deliver value at all touchpoints.
• Design and execute customer success plans to maximize value for customers.
• Conduct regular customer check-ins to monitor progress and address concerns.
• Collaborate with cross-functional teams to ensure exceptional service.
• Analyze customer data to identify upsell/cross-sell opportunities and expansion.
• Monitor health indicators, respond to risk factors, and facilitate churn mitigation calls.
• Request and respond to surveys including NPS, CSAT, and implementation surveys.
• Attend and assist with webinars and events to expand the customer community.

Skills

Customer Success

Communication

Project Management

Salesforce Proficiency

Education

Bachelor's degree in business, communications, computer science, or related field

Tools

Salesforce

Microsoft Office

Job description

Euna Solutions is seeking a Customer Success Manager to support public sector B2B SaaS customers. You will build relationships with executives, project managers, and stakeholders, and collaborate with sales, marketing, and product teams to drive value and adoption.

This 12-month contract role is hybrid with three days per week in the Atlanta, GA office. You’ll design success plans, monitor progress, and identify opportunities to expand usage while ensuring high-quality service.