Strategic Customer Success Manager – LED Lighting

Teamtailor; East Rutherford (NJ); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental and vision insurance

Employer-paid life insurance

401(k) employer contribution

Paid time off and holidays

Dynamic work environment

Opportunity for advancement

Job summary

An expanding LED manufacturer in East Rutherford, NJ is seeking a meticulous full-time Customer Success Manager to foster client relationships and ensure customer satisfaction. The role offers competitive compensation, comprehensive insurance, and opportunities for advancement. A minimum of 2 years in Customer Service Management is required, along with an Associate’s degree. Experience in the LED industry is a plus.

Qualifications

• Minimum of 2 years of Customer Service Management and Sales Operations experience.
• Proven track record in the LED signage or architectural lighting industry is a plus.
• Ability to independently manage various activities with minimal supervision.

Responsibilities

• Foster client relationships and ensure satisfaction.
• Develop and present comprehensive reports for executive meetings.
• Oversee daily customer service operations and manage a portfolio of clients.

Skills

Customer-oriented mindset

Excellent communication skills

Problem-solving mindset

Self-motivated

Education

Associate’s degree in business or relevant discipline

Tools

Microsoft Dynamics

Great Plains

Asana

Job description

An expanding LED manufacturer in East Rutherford, NJ is seeking a meticulous full-time Customer Success Manager to foster client relationships and ensure customer satisfaction. The role offers competitive compensation, comprehensive insurance, and opportunities for advancement. A minimum of 2 years in Customer Service Management is required, along with an Associate’s degree. Experience in the LED industry is a plus.