Customer Success Manager

GENLED Acolyte®

East Rutherford (NJ)

On-site

USD 75,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation based on experience

Comprehensive medical, dental, and vision insurance

Employer-paid life insurance

401(k) employer contribution

Paid time off and holidays

Opportunity for advancement

Job summary

A leading LED manufacturer in East Rutherford, NJ is seeking a Customer Success Manager to enhance client relationships and ensure excellent service delivery. This role is ideal for someone with a strong customer-oriented mindset and experience in management. The position offers competitive compensation, comprehensive benefits, and opportunities for advancement within a dynamic work environment.

Qualifications

Minimum of 2 years of Customer Service Management and Sales Operations experience.
Knowledge of LED signage or architectural lighting is a plus.
Self-motivated and able to manage activities independently.

Responsibilities

Foster client relationships and ensure satisfaction.
Develop and present comprehensive reports for executives.
Oversee daily customer service operations.

Skills

Customer-oriented mindset

Excellent communication skills

Problem-solving mindset

Collaboration skills

Education

Associate’s degree in business or relevant discipline

Tools

Microsoft Dynamics

Great Plains

Asana

Job description

Overview

Join to apply for the Customer Success Manager role at GENLED Acolyte.

Want to join an expanding company in one of the world’s fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. We need a meticulous, proactive and resourceful full-time Customer Success Manager to join our team in East Rutherford, NJ. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it\u2019s time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience.

Responsibilities

Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry.
Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews.
Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms.
Handle escalated customer concerns and resolve issues with professionalism and efficiency.
Work closely with the sales team to assist customers and help drive conversations.
Train and supervise customer service representatives, fostering a supportive and high-performing team.
Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes.
Utilize customer service software such as Great Plains and Asana.
Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention.
Collaborate with internal teams to streamline processes and deliver exceptional service to clients.
Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth.

Requirements

Associate’s degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience.
Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus).
Working knowledge of Microsoft Dynamics.
Self-motivated, able to independently manage various activities with minimal supervision.
Customer-oriented mindset.
Excellent communication, listening and collaboration skills with a problem-solving mindset.
This position is subject to background checks.

Benefits