K12 Customer Success Manager — Growth & Retention

Instructure; Salt Lake City (UT); Hybrid; USD 88,000 - 113,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning and development resources

Job summary

Instructure is seeking a seasoned Customer Experience Manager or Customer Success Manager to support our K12 clients and ensure exceptional customer experiences with the Instructure Learning Platform. You will manage existing accounts, work with Sales and Renewals to grow market share, and act as the liaison between customers and Instructure.

The role focuses on retaining accounts, growing the customer base, and increasing Instructure's market presence, with emphasis on a solutions-oriented

Qualifications

• Bachelor's degree or 4+ years account management experience.
• Exceptional written and verbal communication skills.
• Capacity to set correct expectations and manage issues to completion.
• Multitask and prioritize tasks in a changing environment.
• Strong team mentality, utilizing internal and external resources strategically and judiciously.
• Customer facing background within the software industry.
• K12 Education experience and knowledge preferred.

Responsibilities

• Manage the Instructure customer experience for all customers within your territory.
• Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities.
• Act as liaison between the customer and Instructure.
• Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success.
• Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets.

Skills

Account management

Communication

Multitasking

Team collaboration

Customer facing

Problem solving

K12 education knowledge

Education

Bachelor's degree

Job description

Instructure is seeking a seasoned Customer Experience Manager or Customer Success Manager to support our K12 clients and ensure exceptional customer experiences with the Instructure Learning Platform. You will manage existing accounts, work with Sales and Renewals to grow market share, and act as the liaison between customers and Instructure.

The role focuses on retaining accounts, growing the customer base, and increasing Instructure's market presence, with emphasis on a solutions-oriented