Strategic Customer Success Manager II - Remote

Omnicell; Indianapolis (IN); A distancia; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Omnicell is seeking a Customer Success Manager II (Remote) to serve as a strategic partner for our customers, aligning their goals with Omnicell solutions to drive measurable outcomes. You’ll be at the forefront of enhancing satisfaction, retention, and growth by developing tailored success strategies and addressing complex challenges.

You’ll build strong, long-term relationships, leverage data-driven insights, and coordinate with Support, Product, Professional Services, and Training to remove

Formación

• Bachelor's degree or equivalent experience in healthcare technology, clinical support, or pharmacy operations will be considered.
• At least 4 years in a customer-facing role driving operational improvements and adoption of technology in healthcare settings.
• Proven ability to manage multiple client engagements with strong prioritization and organization.

Responsabilidades

• Serve as a trusted advisor to assigned customers, building long-term relationships and delivering a best-in-class experience.
• Use data insights to craft compelling recommendations during value reviews and reinforce product value.
• Lead escalation management with professionalism, ensuring accountability and balance between customer and business needs.
• Coordinate resources as a strategic liaison between customers and internal teams (Support, Product, Professional Services, Training).
• Provide insights to cross-functional teams to inform decisions and drive customer outcomes.
• Regularly assess customer outcomes through conversations and health metrics.
• Develop Joint Success Plans with measurable goals aligned to customers' objectives.
• Be the customer expert and advocate within Omnicell.

Conocimientos

Customer relationships

Data-driven insights

Cross-functional collaboration

Project management

Healthcare technology

Educación

Bachelor's degree

Descripción del empleo

Omnicell is seeking a Customer Success Manager II (Remote) to serve as a strategic partner for our customers, aligning their goals with Omnicell solutions to drive measurable outcomes. You’ll be at the forefront of enhancing satisfaction, retention, and growth by developing tailored success strategies and addressing complex challenges.

You’ll build strong, long-term relationships, leverage data-driven insights, and coordinate with Support, Product, Professional Services, and Training to remove