Strategic Customer Success Manager: Growth & Retention

Iron Mountain Incorporated; Pennsylvania; Hybrid; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Flexible work options

Health and retirement benefits

Continuous learning

Zusammenfassung

Iron Mountain Incorporated seeks a results‑driven Customer Success professional to strengthen client partnerships and drive retention across accounts. You will lead contract strategy with account executives, align service levels with customer objectives, and manage escalations to ensure compliance and satisfaction.

The role emphasizes flexible work options and a focus on continuous learning, health, and retirement benefits, supporting a balanced, high‑impact career.

Qualifikationen

• Four-year degree required.
• Deep understanding of Iron Mountain’s services and workflows.
• Proven ability to manage relationships and uncover key decision-makers.

Aufgaben

• Develop and maintain strategic partnerships with customer decision-makers.
• Lead contract strategy and renewal with Account Executive to drive retention.
• Research escalations and ensure compliance with laws and Iron Mountain policies.

Kenntnisse

Relationship management

Negotiation

Persuasion

Business acumen

Ausbildung

Four‑year college degree

Jobbeschreibung

Iron Mountain Incorporated seeks a results‑driven Customer Success professional to strengthen client partnerships and drive retention across accounts. You will lead contract strategy with account executives, align service levels with customer objectives, and manage escalations to ensure compliance and satisfaction.

The role emphasizes flexible work options and a focus on continuous learning, health, and retirement benefits, supporting a balanced, high‑impact career.