Remote Strategic Customer Success Manager

Iron Mountain; Harrisburg (Dauphin County); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work options

Health, wellness, and retirement plans

Continuous learning and growth

Job summary

Iron Mountain is seeking a motivated and experienced Customer Success Manager to join our National and Vertical Sales team. You will drive loyalty and retention, ensure delivery of quality services, and foster revenue growth within North America accounts.

You will partner closely with Directors and Account Executives to support all service lines. Four-year college degree and proven relationship management skills required. Remote work options available.

Qualifications

• Four-year college degree required.
• Proven ability in relationship management and persuasion, proactively uncovering additional contacts and key decision-makers.
• Strong business acumen and knowledge of Iron Mountain's solution offerings and the competitive environment.

Responsibilities

• Develop and maintain relationships to structure strategic partnerships with key customer decision-makers and educate on industry trends.
• Lead contract strategy and renewal by identifying gaps, negotiating SLAs, and driving renewals to retain customers.
• Manage customer experience and compliance by addressing escalated issues and ensuring adherence to applicable laws and Iron Mountain policies.

Skills

relationship management

persuasion

Education

Four-year college degree

Job description

Iron Mountain is seeking a motivated and experienced Customer Success Manager to join our National and Vertical Sales team. You will drive loyalty and retention, ensure delivery of quality services, and foster revenue growth within North America accounts.

You will partner closely with Directors and Account Executives to support all service lines. Four-year college degree and proven relationship management skills required. Remote work options available.