Strategic Customer Success Manager: Own Client Growth

Optimove; London (KY); Hybride; USD 46 000 - 79 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Lunch budget

London office amenities

Résumé du poste

Optimove, London-based, is hiring a Customer Success Manager to lead client relationships and unlock value from our Positionless Marketing platform. You will collaborate with CMO’s, CRM leads, project managers and developers to deliver measurable outcomes.

This hybrid London role requires 1–4 years in customer-facing software roles, excellent presentation and communication skills, and strong analytical abilities. It offers growth, ownership and learning within a supportive team.

Qualifications

• Bachelor’s degree.
• 1–4 years of experience in relevant roles, ideally from software companies.
• Extremely strong presentation and communication skills.
• Proactive, highly organized, with the ability to manage multiple tasks.
• A true value-enabler who relishes helping clients achieve their business goals.
• Fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Growth mindset – always pushing yourself out of your comfort zone.
• Excellent computer skills, including Excel.
• Experience in technology-related fields, preferably web-based software.
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time.

Responsabilités

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove.
• Establish a trusted and strategic relationship with each assigned client.
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients.
• Be the customer’s advocate internally by communicating requests and issues across departments.
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform.
• Communicate major product updates and releases ensuring clients enact changes.

Connaissances

Presentation skills

Communication skills

Analytical skills

Interpersonal skills

Growth mindset

Fast learner

Organizational skills

Excel

Technology literacy

Client management

Formation

Bachelor's degree

Outils

Excel

Description du poste

Optimove, London-based, is hiring a Customer Success Manager to lead client relationships and unlock value from our Positionless Marketing platform. You will collaborate with CMO’s, CRM leads, project managers and developers to deliver measurable outcomes.

This hybrid London role requires 1–4 years in customer-facing software roles, excellent presentation and communication skills, and strong analytical abilities. It offers growth, ownership and learning within a supportive team.