Strategic Customer Success Manager - Global Logistics

Amazon; Tempe (AZ); Presencial; USD 58 000 - 102 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) matching

Paid time off

Parental leave

Resumo da oferta

Amazon's Global Logistics team is seeking a Customer Success Manager to strengthen our shipper community and drive transformative improvements. You will manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem.

You will analyze performance metrics, present insights to stakeholders, and lead initiatives that boost product adoption and operational excellence across accounts.

Qualificações

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field.
• 1+ years experience in customer success, consulting, or supply chain management.
• Demonstrated ability to manage complex customer relationships and drive measurable business improvements.
• Strong analytical skills with experience in data-driven decision making and problem-solving.
• Excellent communication and presentation skills, with the ability to influence stakeholders at various levels.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Knowledge of project management tools and methodologies (agile to waterfall)
• 2+ years experience in customer success, consulting, or supply chain management

Responsabilidades

• Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
• Develop and implement data-driven strategies to boost shipper performance and product adoption
• Collaborate with cross-functional teams to design innovative solutions for complex challenges
• Analyze and present key performance metrics, providing strategic recommendations to stakeholders

Conhecimentos

Project management

Cross-functional teamwork

Data-driven decisions

Analytical skills

Communication skills

Excel

Stakeholder influence

Formação académica

Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or related field

Ferramentas

Excel

Descrição da oferta de emprego

Amazon's Global Logistics team is seeking a Customer Success Manager to strengthen our shipper community and drive transformative improvements. You will manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem.

You will analyze performance metrics, present insights to stakeholders, and lead initiatives that boost product adoption and operational excellence across accounts.