Customer Success Manager I, Global Logistics

Amazon; Tempe (AZ); On-site; USD 58,000 - 102,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Global Logistics team is seeking a Customer Success Manager to strengthen our shipper community and drive transformative improvements. You will manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem.

You will analyze performance metrics, present insights to stakeholders, and lead initiatives that boost product adoption and operational excellence across accounts.

Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field.
• 1+ years experience in customer success, consulting, or supply chain management.
• Demonstrated ability to manage complex customer relationships and drive measurable business improvements.
• Strong analytical skills with experience in data-driven decision making and problem-solving.
• Excellent communication and presentation skills, with the ability to influence stakeholders at various levels.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Knowledge of project management tools and methodologies (agile to waterfall)
• 2+ years experience in customer success, consulting, or supply chain management

Responsibilities

• Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
• Develop and implement data-driven strategies to boost shipper performance and product adoption
• Collaborate with cross-functional teams to design innovative solutions for complex challenges
• Analyze and present key performance metrics, providing strategic recommendations to stakeholders

Skills

Project management

Cross-functional teamwork

Data-driven decisions

Analytical skills

Communication skills

Excel

Stakeholder influence

Education

Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or related field

Tools

Excel

Job description

Description

Join Amazon's Global Logistics team as a Customer Success Manager and drive transformative improvements for our diverse shipper community. In this pivotal role, you'll manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem. Your expertise will directly impact Amazon's shipper success program, contributing to our mission of revolutionizing e-commerce supply chains.

Description

Join Amazon's Global Logistics team as a Customer Success Manager and drive transformative improvements for our diverse shipper community. In this pivotal role, you'll manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem. Your expertise will directly impact Amazon's shipper success program, contributing to our mission of revolutionizing e-commerce supply chains.

Key job responsibilities

• Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
• Develop and implement data-driven strategies to boost shipper performance and product adoption
• Collaborate with cross-functional teams to design innovative solutions for complex challenges
• Analyze and present key performance metrics, providing strategic recommendations to stakeholders

A day in the life

As a Customer Success Manager, you'll start your day reviewing shipper performance data and preparing for strategic meetings. You might collaborate with product teams to address a shipper's unique needs, then lead a workshop to help a key account optimize their operations. In the afternoon, analyze program metrics for a leadership presentation, or brainstorm new success strategies with your peers. Your day concludes by following up on critical shipper issues, ensuring their continued success and satisfaction.

About The Team

The Global Logistics team is at the forefront of revolutionizing e-commerce supply chains. We're passionate about creating seamless, efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space, constantly innovating and adapting to the evolving needs of the global marketplace.

Basic Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field
• 1+ years experience in customer success, consulting, or supply chain management
• Demonstrated ability to manage complex customer relationships and drive measurable business improvements
• Strong analytical skills with experience in data-driven decision making and problem-solving
• Excellent communication and presentation skills, with the ability to influence stakeholders at various levels
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Knowledge of project management tools and methodologies (agile to waterfall)
• 2+ years experience in customer success, consulting, or supply chain management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 58,200.00 - 101,800.00 USD annually

USA, WA, Bellevue - 80,200.00 - 101,800.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10579180