Strategic Customer Success Manager for SaaS Planning

Workday; New York (NY); Hybrid; USD 90.000 - 160.000; Vollzeit

Zusammenfassung

Workday is seeking a Customer Success Manager to drive value for Workday Adaptive Planning across enterprise accounts in the U.S. You will ensure adoption, renewal and expansion while coordinating with Sales, Services, and Product teams to maximize customer outcomes.

You’ll manage 50-60 enterprise accounts with a focus on strategic planning, quarterly business reviews, and long-term success. Strong relationship building with executives and a deep understanding of SaaS pricing practices are

Qualifikationen

• At least 5+ years of experience as a CSM supporting a SaaS solution.
• Experience negotiating contracts and managing renewals.
• Proven track record of overachieving goals and sales targets.

Aufgaben

• Establish a trusted advisor relationship across the customers organization, from Executive Sponsors to Day to Day contacts, that works to ensure customer’s are getting value from our products and services.
• Monitoring and facilitating the customer’s adoption of our solution features and their overall business needs as they relate to our products.
• Stay on top of any major changes within their customer’s organization to be able to effectively help manage the change and develop the relationships as necessary.
• Developing success plans/customer journey for customers that outline their critical success factors, metrics for success, potential issues, track progress and provide recommendations.
• Acting as a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
• Leveraging customer relationships as needed for prospect references and driving customers to Workday Adaptive Planning events.
• Maintain revenue stream from each customer’s subscription by creating and demonstrating top & bottom-line value for each customer.
• Managing renewals from end-to-end, including negotiating contracts. Identifying upsell/add-on opportunities and collaborating with Account Executives.

Kenntnisse

CSM experience

SaaS knowledge

Contract negotiations

Renewals management

CRM (Salesforce)

Gainsight

Cross-functional collaboration

Executive stakeholder management

Ausbildung

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Jobbeschreibung

Workday is seeking a Customer Success Manager to drive value for Workday Adaptive Planning across enterprise accounts in the U.S. You will ensure adoption, renewal and expansion while coordinating with Sales, Services, and Product teams to maximize customer outcomes.

You’ll manage 50-60 enterprise accounts with a focus on strategic planning, quarterly business reviews, and long-term success. Strong relationship building with executives and a deep understanding of SaaS pricing practices are